PDF Expert
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    Contents
    • Using PDF Expert
      • Getting Started with PDF Expert
      • Highlight, underline, and strikethrough text
      • Text comments, shapes, and pop-up notes
      • Insert stamps to PDFs
      • Customize text and annotation colors
      • Draw on a PDF file
      • Use stickers in PDF Expert for iOS
      • View, search, and remove annotations
      • Export Annotation Summary
      • Content Selection Tool
      • Edit text in PDF files
      • Work with images in PDFs
      • Work with to-page and to-web links
      • Remove sensitive content
      • Supported forms and fields
      • Fill out PDF forms
      • Sign PDF documents
      • Enhance and adjust your scans
      • Convert scanned documents into text (OCR)
      • Scale and measure drawings
      • Polygon and polyline shapes
      • Red Line tools
      • Convert images, MS Office and iWork files to PDF
      • Export PDFs to other formats on Mac
      • Convert PDFs to images, Word, Excel, PowerPoint, Text files on iOS
      • Reading mode
      • Select your way to scroll pages
      • Enable the two-page view
      • Zooming modes in PDF Expert
      • Jump to a specific page
      • Bookmark pages
      • Create a table of contents in a PDF file
      • Turn on the Night or Sepia theme
      • Read PDF text out loud
      • Keep your device awake while reading
      • View two PDFs side by side
      • Add page numbers, bates numbers, and text
      • Use Smart Search
      • AI Chat with PDF
      • Page number indicator
      • Create a new PDF file
      • Add, delete, and rearrange PDF pages
      • Rename files and folders
      • Recents and Favorites
      • Sort files and folders by name, date, and size
      • Password protect PDFs
      • Save the file as flatten
      • Reduce the PDF file size
      • Merge PDFs
      • Manage annotated pages
      • Move files and folders
      • Switch between the Grid and List views
      • Mark files and folders with color tags
      • Open a file in PDF Expert
      • Organize your files with Inbox
      • Page Resize
      • Access your device files via the Files app folder
      • Sync your PDF files through web clouds
      • Sync a folder from cloud storage
      • Connect to Mac or PC via SMB
      • Set up sync with Mac via SFTP
      • Time Capsule setup
      • Share files via the Share button
      • Transfer files between iOS device and desktop using Wi-Fi
      • Transfer files from Safari to PDF Expert for iOS
      • Transfer files between iPad and iPhone using WebDAV
      • Share text with other apps
      • Share files from cloud via a link
      • Transfer files between PDF Expert and your Mac using a USB cable
      • PDF Expert Widgets
      • Turn on the Dark Mode
      • Work with tabs on your iPad
      • Customize the toolbar in PDF Expert for iOS
      • Create your own toolset in PDF Expert for iOS
      • Make PDF Expert your default PDF viewer on Mac
      • Open email attachments in PDF Expert
      • Keyboard Shortcuts
      • Make presentations with PDF Expert and FaceTime
      • Full Screen Mode on Mac
      • Getting Started with Tools tab on Mac
      • Presentation Mode
      • Improve your workflow with Sidecar and Camera Continuity
      • Change the app's language on iOS
      • Convert PDF to black and white on Mac
      • Supported Scripting in AcroForms (Adobe Acrobat forms)
      • Supported Scripting in XFA (LiveCycle Designer forms)
      • URL schemes
    • Troubleshooting
      • PDF Expert quits or doesn't open
      • PDF Expert freezes
      • All files in the app look blank
      • Annotation tools do not work
      • Printing issues on Mac
      • Corrupted files
      • Sync issues
      • Restore accidentally deleted files
      • File cannot be opened
      • Annotations made in PDF Expert are not displayed correctly in a third-party app on iOS
      • File loads slowly
      • Garbled text
      • AI Chat with PDF issues
      • Connection issues on iOS
      • iCloud files don't stay downloaded
    • Billing & Subscription
      • How to get PDF Expert
      • Set up an account for cross-platform app usage
      • How to get PDF Expert Premium
      • Check and manage your subscription
      • How to cancel the free trial
      • The PDF Expert License FAQ
      • The “trial expired” message appears after a purchase
      • Is PDF Expert available on Windows?
      • The PDF Expert Billing FAQ
      • The difference between PDF Expert 2 and PDF Expert 3
    • Contact us

    PDF Expert freezes

    If PDF Expert doesn’t respond or freezes, select your case and follow the steps to solve this issue straight away, or get help from our Support Team.

    If the app freezes on a certain tool or action

    Mac iOS

    Try restarting the app by clicking Force Quit in the Apple menu or on the app's icon in the dock and if it doesn't help, send us an email to rdsupport@readdle.com. In your message, describe the issue you are experiencing with PDF Expert.

    Note: The steps are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn't.

    1. Force Quit the app on your device.
    2. Please make sure to hard reboot your iPhone or your iPad.
    3. Send us an email to rdsupport@readdle.com. In your message to our support team, describe the issue you are experiencing with PDF Expert.

    If the app freezes while loading a file

    Mac iOS

    Try opening this file in the Preview app - this is a standard macOS viewer that uses the same system component as our app.

    • If the file looks good in the Preview app but freezes in PDF Expert, please contact us at rdsupport@readdle.com and, if possible, share the affected file with us - we're happy to help you personally. If you can't attach the file to the email, please upload it to either WeTransfer or a similar file-sharing service (for instance, Google Drive) convenient to you and send us the link.
    • If the file looks the same in the Preview app, the problem is file-specific. It's likely that Apple is aware of such cases and a new macOS update might fix the problem - still, if you'd like to make sure your vote is added for the fix they have registered, you may contact Apple Support.
    1. Check if the file contains vector graphics. These are either diagrams and graphs or the text that doesn't look blurry or pixelated even if you zoom it in drastically. Such a file can also look like a checkered background - in this case, it means that the graphics are heavy and our app needs some time to load the content.
    2. Try opening this PDF in the iBooks app - this is a standard iOS app that uses the same system component as we do:
    •  If the file looks the same in the iBooks app, the problem is file-specific. We're sure that Apple is aware of such cases and a new iOS update might fix the problem - still, you may want to contact Apple Support to make sure your vote is added for the fix they have registered. 
    • If the file looks good in the iBooks app but freezes in PDF Expert, please contact us at rdsupport@readdle.com and, if possible, share the affected file with us - we're happy to help you personally. If the file's size is too big for sending it over email, you can upload it to any cloud storage service and share a link with us - e.g., you can use the WeTransfer service.
    Read next: All files in the app look blank
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    • Edit PDF
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    • Sign PDF
    • Merge PDF

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