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    Contents
    • Using PDF Expert
      • Highlight, underline, and strikethrough text
      • Text comments, shapes, and pop-up notes
      • Insert stamps to PDFs
      • Customize text and annotation colors
      • Draw on a PDF file
      • Use stickers in PDF Expert for iOS
      • View, search, and remove annotations
      • Export Annotation Summary
      • Edit text in PDF files
      • Work with images in PDFs
      • Work with to-page and to-web links
      • Remove sensitive content
      • Supported forms and fields
      • Fill out PDF forms
      • Sign PDF documents
      • Insert stamps to PDFs
      • Enhance and adjust your scans
      • Convert scanned documents into text (OCR)
      • Scale and measure drawings
      • Polygon and polyline shapes
      • Red Line tools
      • Convert images, MS Office and iWork files to PDF
      • Export PDFs to other formats on Mac
      • Convert PDFs to images, Word, Excel, PowerPoint, Text files on iOS
      • Reading mode
      • Select your way to scroll pages
      • Enable the two-page view
      • Zooming modes in PDF Expert
      • Jump to a specific page
      • Bookmark pages
      • Create a table of contents in a PDF file
      • Turn on the Night or Sepia theme
      • Read PDF text out loud
      • Keep your device awake while reading
      • View two PDFs side by side
      • Create a new PDF file
      • Add, delete, and rearrange PDF pages
      • Rename files and folders
      • Recents and Favorites
      • Sort files and folders by name, date, and size
      • Password protect PDFs
      • Save the file as flatten
      • Reduce the PDF file size
      • Merge PDFs
      • View files using iTunes
      • Manage annotated pages
      • Move files and folders
      • Switch between the Grid and List views
      • Mark files and folders with color tags
      • Open a file in PDF Expert
      • Sync your PDF files through web clouds
      • Sync a folder from cloud storage
      • Connect to Mac or PC via SMB
      • Set up sync with Mac via SFTP
      • Time Capsule setup
      • Share files via the Share button
      • Transfer files between iOS device and desktop using Wi-Fi
      • Transfer files from Safari to PDF Expert for iOS
      • Transfer files between iPad and iPhone using WebDAV
      • Share text with other apps
      • Share files from cloud via a link
      • PDF Expert Widgets in iOS14
      • Turn on the Dark Mode
      • Work with tabs on your iPad
      • Customize the toolbar in PDF Expert for iOS
      • Create your own toolset in PDF Expert for iOS
      • Make PDF Expert your default PDF viewer on Mac
      • Open email attachments in PDF Expert
      • Keyboard Shortcuts
      • Share files from cloud via a link
      • Make presentations with PDF Expert and FaceTime
      • Supported Scripting in AcroForms (Adobe Acrobat forms)
      • Supported Scripting in XFA (LiveCycle Designer forms)
      • URL schemes
    • Troubleshooting
      • PDF Expert quits or doesn't open
      • PDF Expert freezes
      • All files in the app look blank on iOS device
      • Annotation tools do not work
      • Printing issues on Mac
      • Corrupted files
      • Sync issues
      • Restore accidentally deleted files
      • File cannot be opened
      • Annotations made in PDF Expert are not visible in a third-party app
      • File looks blurry
      • The search results look garbled (only Mac)
    • Billing & Subscription
      • How to get PDF Expert
      • Set up an account for cross-platform app usage
      • How to get PDF Expert Premium
      • Check and manage your subscription
      • How to cancel the free trial
      • The PDF Expert License FAQ
      • The “trial expired” message appears after a purchase
      • Is PDF Expert available on Windows?
      • The PDF Expert Billing FAQ
    • Contact us

    Sync issues

    November 19th, 2020

    If you have sync issues in PDF Expert for iOS, there are some steps you can take in order to troubleshoot the problem. 

    Step 1

    First, please make sure you have a stable network connection. Try disabling the Wi-Fi, enabling it again, then open PDF Expert > Synced folder > pull down to refresh and trigger the sync process.

    Note: The background sync is not supported for now; you should make sure the app is running to be able to carry out the sync process.

    Step 2

    If the sync issue persists, try disconnecting the cloud storage account from the app and connecting it anew.

    To disconnect the storage from the app:

    iPad iPhone
    1. Open PDF Expert.
    2. Find in your cloud storage on the sidebar. If you use iCloud, it's the PDF Expert in iCloud account.
    3. Tap and hold it.
    4. Tap Delete (if some changes were not synced to the server, save the file's copy locally).
    1. Find in your cloud storage folder in the My Files  section in PDF Expert. If you use iCloud, it's either the PDF Expert – iCloud or the Files folder.
    2. Tap three dots on the folder.
    3. Tap Delete (if some changes were not synced to the server, save the file's copy locally).

    To set up the connection anew:

    iPad iPhone
    1. Open PDF Expert and tap + Add Connection on the sidebar.
    2. Choose the needed storage.
    3. Sign in again.

    Then, retry to sync your folders again to see if it helped.

    1. Tap the Pluss button  > + Add Connection.
    2. Choose the needed storage.
    3. Sign in again.

    Then, retry to sync your folders again to see if it helped.

    Step 3

    If you're using Dropbox:

    Dropbox sync errors can be caused by the specific copyrighted file if its sharing is restricted by Dropbox's copyright policy.

    If you sync a file and its sharing is restricted by Dropbox copyright policy, you will see an exclamation mark on the folder and a Restricted content error on the file thumbnail. Remove the file from the folder to get rid of the error message.

    If you're using iCloud:

    Go to iOS Settings on your device > tap your name to enter the Apple ID settings > iCloud > toggle it off/on for PDF Expert. This will trigger the sync process if the upload or sync to iCloud doesn't seem to be working properly. 

    If you're having trouble adding a OneDrive for Business account:

    If your account uses conditional access, the admin of your organization should configure the rights for your account - you can refer to this article for the instructions. 

    To help us with further investigation, please also try these steps: 

    1. Please try connecting to your account in the OneDrive app.
    2. Try connecting to your account in PDF Expert Settings  > Clouds & Connections > SharePoint tab.

    If you're using other services:

    Some cloud services impose special character restrictions for the names of files and folders. Using such special characters might lead to sync errors. If restricted characters are used in the titles of files and folders, you will see an exclamation mark on the folder and an unknown error on the file thumbnail. Please check your cloud service support section for more information on special character limitations.

    If you're connecting by using any supported protocols (WebDAV, SMB, FTP, SFTP), please keep in mind that the credentials are case-sensitive. 

    Step 4: Contact Us

    1. Open PDF Expert Settings  > Support.
    2. Tap Send feedback. Screenshots illustrating the errors you’re getting (if there are any) will help us see the situation more clearly.
    Read next: Restore accidentally deleted files
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