If you're experiencing issues with adding cloud services or network connections, please follow these steps:
- Disconnect from the cloud service.
- Relaunch PDF Expert.
- Reconnect to the cloud service or the server.
Additionally, please ensure that in your iOS Settings under PDF Expert, the 'Local Network' option is enabled.
If you have issues with iCloud, first make sure that you've enabled it for PDF Expert in iOS Settings > iCloud.
If the files still do not load, please go to iOS Settings > iCloud > toggle it off for PDF Expert > reboot your device > toggle it back on for the app.
If you have a problem with connecting to your servers:
- WebDAV - please verify if the recursive requests (WebDAV depth infinity) are not prohibited on the server. If they are disabled, turn them on directly on the server and check if it helps.
-
SMB - verify if the issue with the connection to the Windows SMB server persists while using the native Files app.
In case you can't connect to the SMB server of your macOS device, please go to System Settings > General > Sharing > File sharing > click on the (i) button beside the toggle > Options > Enable Share and User toggles.
Please also keep in mind that we currently support SMB1 and SMB2, and do not work with SMB3.
If the issue persists, please contact the Support Team - we're happy to help you personally. You will also help us greatly with the investigation if you send us the logs:
1. Open PDF Expert.
2. Go to Settings > Support > Detailed logging toggle on.
3. If it’s possible, please reproduce the issue.
4. Once again go to settings > Support > Send Feedback.
The data you will send us may contain sensitive personal information, so we encourage you to review it before sending it to us. We will, of course, treat data as confidential information, never share them with third parties, and retain them according to our Privacy Policy.