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    Contents
    • Getting Started
      • Add files to Documents
      • Create a folder or a subfolder in Documents
      • How to rename, move, and delete your files
      • Sync and back-up your files using cloud storages
    • Using Documents
      • Supported file formats
      • Create a new file in Documents
      • Create a folder or a subfolder in Documents
      • Copy, move, rename, delete, restore, or compress files and folders
      • Customize the view of your files
      • Use search in Documents
      • Access recently opened and favorite files
      • Organize your files with Inbox
      • Enhance your files with Tools
      • Set up reminders for your files
      • Access your device files via the Files app folder
      • Documents internal web browser
      • Download files from the Internet
      • Save links in Documents
      • Why VPN?
      • Use VPN in Documents
      • Documents VPN provider & Privacy
      • Share files via the Share button
      • Save files from other apps to Documents via Extension
      • Transfer files from Safari to Documents
      • Transfer files between iOS device and desktop using Wi-Fi
      • Transfer files to another iOS device with Nearby
      • Transfer files to desktop or another iPhone/iPad with WebDAV
      • Share files with Android devices
      • iTunes file sharing
      • Share files from cloud via a link
      • Transfer files between Documents and your Mac using a USB cable
      • Sync and back-up your files using cloud storages
      • Sync a folder with the 2-way sync
      • Set up sync with Mac via SFTP
      • Connect to your Mac or PC via SMB
      • Time Capsule set up
      • Siri shortcuts in Documents
      • Documents widgets
      • Quick Actions
      • Quickly scroll to the top
      • Smart Actions in Documents
      • Use iOS Live Text in Documents
      • How to set password to the app
      • Documents Widgets in Control Center
      • iPhone Mirroring in Documents
    • Troubleshooting
      • Files look broken
      • Music stops when the screen is locked
      • Documents app quits unexpectedly
      • Documents app freezes
      • Sync issues
      • There is no Documents app in the 'Open In' menu
      • Annotations are not visible in Documents while working with a third-party app
      • Restore accidentally deleted files
      • VPN-related issues
      • Wi-Fi Transfer issues
      • Can't access a password protected app
      • Email can’t be sent
      • The app occupies too much space
      • Subscription issues
      • Battery usage and background activity of the app
      • Music skips while playing
    • Billing & Subscription
      • Upgrade to Documents Plus
      • How to cancel the free trial for Documents Plus
      • How to check and manage your subscription status
      • Refund processes in Documents
    • Privacy & Data
      • Documents privacy FAQ
    • Contact us
    Home Troubleshooting Annotations are not visible in Documents while working with a third-party app

    Annotations are not visible in Documents while working with a third-party app

    If you open the file that was annotated in Documents using a third-party app (e.g. some cloud storage application or an email client which uses a simple PDF viewer) and do not see your edits, this means that the third-party app you use might not support all the advanced features supported by Documents and thus it does not display edits.

    There are two ways to cope with the issue: 

    1. When you open the file in a third-party app and do not see the edits, transfer the file to the advanced PDF editor app (e.g. Documents, our PDF Expert app, or Adobe Reader) to see all your edits and keep on working with a file. On your iOS device, tap the Actions button and choose Copy to Documents to transfer the file.
    2. After you finish editing the file in Documents, save the file as a Flattened copy and send it by email or save it to the cloud storage app. This way, any third-party app will display edits.

    Flattening is a process of applying all annotations and form data to a PDF.

    Flattened PDF files are used:

    • To complete the form.
    • To apply a signature.
    • To make annotations viewable in basic PDF readers.

    If that does not help, please drop our Support Team a line and we will get back to you as soon as possible.

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