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    Contents
    • Getting Started
      • Add files to Documents
      • Create a folder or a subfolder in Documents
      • How to rename, move, and delete your files
      • Sync and back-up your files using cloud storages
    • Using Documents
      • Supported file formats
      • Create a new file in Documents
      • Create a folder or a subfolder in Documents
      • Copy, move, rename, delete, restore, or compress files and folders
      • Customize the view of your files
      • Use search in Documents
      • Access recently opened and favorite files
      • Organize your files with Inbox
      • Enhance your files with Tools
      • Set up reminders for your files
      • Access your device files via the Files app folder
      • Documents internal web browser
      • Download files from the Internet
      • Save links in Documents
      • Why VPN?
      • Use VPN in Documents
      • Documents VPN provider & Privacy
      • Share files via the Share button
      • Save files from other apps to Documents via Extension
      • Transfer files from Safari to Documents
      • Transfer files between iOS device and desktop using Wi-Fi
      • Transfer files to another iOS device with Nearby
      • Transfer files to desktop or another iPhone/iPad with WebDAV
      • Share files with Android devices
      • iTunes file sharing
      • Share files from cloud via a link
      • Transfer files between Documents and your Mac using a USB cable
      • Sync and back-up your files using cloud storages
      • Sync a folder with the 2-way sync
      • Set up sync with Mac via SFTP
      • Connect to your Mac or PC via SMB
      • Time Capsule set up
      • Siri shortcuts in Documents
      • Documents widgets
      • Quick Actions
      • Quickly scroll to the top
      • Smart Actions in Documents
      • Use iOS Live Text in Documents
      • How to set password to the app
      • Documents Widgets in Control Center
      • iPhone Mirroring in Documents
    • Troubleshooting
      • Files look broken
      • Music stops when the screen is locked
      • Documents app quits unexpectedly
      • Documents app freezes
      • Sync issues
      • There is no Documents app in the 'Open In' menu
      • Annotations are not visible in Documents while working with a third-party app
      • Restore accidentally deleted files
      • VPN-related issues
      • Wi-Fi Transfer issues
      • Can't access a password protected app
      • Email can’t be sent
      • The app occupies too much space
      • Subscription issues
      • Battery usage and background activity of the app
      • Music skips while playing
    • Billing & Subscription
      • Upgrade to Documents Plus
      • How to cancel the free trial for Documents Plus
      • How to check and manage your subscription status
      • Refund processes in Documents
    • Privacy & Data
      • Documents privacy FAQ
    • Contact us
    Home Troubleshooting Can't access a password protected app

    Can't access a password protected app

    Since the Documents app offers an option to password protect the app (you can do so by launching Documents > going to Control Center > Security > enabling App Passcode Lock), there might be instances when you can't remember the passkey lock you've applied to the app.

    Please note that we do not store any of your data, including logins and passwords, on our servers, so there's no way for us to remind you of your passkey - the immediate solution would be to try accessing the app by using Touch ID. 

    If Touch ID wasn't enabled prior to the issue, you can try accessing your data via iTunes - connect your device to a PC via USB cable > launch iTunes > click your device's icon once it appears on the iTunes' menu > search for your data and copy it to your PC. 

    Note: In order to be able to launch the app again, you will have to reinstall it - make sure to get your data out via iTunes beforehand. If your data was stored on the cloud storage accounts, you will be able to access it again once you re-add your connections to the app. 

    If you're having any difficulties with the instructions, contact us at rdsupport@readdle.com - we're happy to help you personally. 

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