Email can’t be sent

For sending files via email, the Documents app uses a standard iOS mail client; when you send a file via More... button >  Email, all operations are carried out with the Mail app tools. If files can't be sent from Documents, this is most likely because the Mail App is not installed, properly configured in the iOS Settings of your device, or the email is simply stuck in the Outbox (a folder that appears in the Mail App's main view when some file is stuck while sending). 

Thus, before sending the files out via email in the Documents app, make sure that the following requirements are met:

1. You have the Mail app installed on your device. If not, you can find it and download it on the App Store.
2. Launch the Mail app once you install it and check if at least one email account is added to the app.
3. Go to iOS Settings > scroll down > tap the Mail button > Accounts.
4. Check if the needed account is added here; if not, select Add Account and follow the onscreen instructions.

If you use our mail client Spark, you can set it as a preferred mail client in Documents settings> File Manager > Preferred Email Client. 

If the email with a document was not sent, you can send your file manually from the Mail app:

1. Launch the Mail app.
2. Tap Outbox.
3. Locate the unsent letter.
4. Tap it to resend.

To use any other mail app (e.g. Outlook mail app) to send files from Documents, open the file in Documents > tap More ... button in the top right corner > Share > Choose the file format > Select the app you would like to use. 

Other reasons that could prevent you from successfully sending an email out would be: 

• Your internet connection is not stable - in this case, try changing the network or using mobile data.
• The size of the file you're sending is too large for the email server - typically, every email server has a restriction of 10-15 MB. In this case, you can upload a file to cloud storage and share a link to it or compress the file.

If the email is nowhere to be found in Outbox, please contact us at rdsupport@readdle.com - we're happy to help you personally.