If the music stops in the background or when the screen is locked
Documents app allows you to listen to audio and video files when the app is in the background or the screen is locked. If the music stops while in the background, you can fix it this way:
- Launch the Documents app and open Settings > Security.
- Disable iOS data protection toggle (the media position in files, i.e. the point of the audio/video you are on is lost if iOS data protection is enabled). When you restart the app, please pay attention to whether it starts with the player or the main view.
- If the app starts with the main view, it means the app crashed - in this case, check if restarting your iPhone or iPad helps to eliminate the issue.
If the steps above haven't solved the problem, please contact us via this page and our support team will soon get in touch to help.
Listen to videos in the background/when the screen is locked
Once the screen is locked, or when you switch to another app/the main screen of your device, tap the Play button on the lock screen/in the control center to start the video.
You can also listen to videos in the background using the Picture in Picture feature supported in Documents if you have iOS 14 or later. The video player automatically scales down to a corner of your screen allowing you to watch a video and work with other apps simultaneously (until you disabled the option in the System Settings of your device).
If the article doesn't help, please contact us via this page - we're happy to help personally.