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    Contents
    • Getting Started
      • Add files to Documents
      • Create a folder or a subfolder in Documents
      • How to rename, move, and delete your files
      • Sync and back-up your files using cloud storages
    • Using Documents
      • Supported file formats
      • Create a new file in Documents
      • Create a folder or a subfolder in Documents
      • Copy, move, rename, delete, restore, or compress files and folders
      • Customize the view of your files
      • Use search in Documents
      • Access recently opened and favorite files
      • Organize your files with Inbox
      • Enhance your files with Tools
      • Set up reminders for your files
      • Access your device files via the Files app folder
      • Documents internal web browser
      • Download files from the Internet
      • Save links in Documents
      • Why VPN?
      • Use VPN in Documents
      • Documents VPN provider & Privacy
      • Share files via the Share button
      • Save files from other apps to Documents via Extension
      • Transfer files from Safari to Documents
      • Transfer files between iOS device and desktop using Wi-Fi
      • Transfer files to another iOS device with Nearby
      • Transfer files to desktop or another iPhone/iPad with WebDAV
      • Share files with Android devices
      • iTunes file sharing
      • Share files from cloud via a link
      • Transfer files between Documents and your Mac using a USB cable
      • Sync and back-up your files using cloud storages
      • Sync a folder with the 2-way sync
      • Set up sync with Mac via SFTP
      • Connect to your Mac or PC via SMB
      • Time Capsule set up
      • Siri shortcuts in Documents
      • Documents widgets
      • Quick Actions
      • Quickly scroll to the top
      • Smart Actions in Documents
      • Use iOS Live Text in Documents
      • How to set password to the app
      • Documents Widgets in Control Center
      • iPhone Mirroring in Documents
    • Troubleshooting
      • Files look broken
      • Music stops when the screen is locked
      • Documents app quits unexpectedly
      • Documents app freezes
      • Sync issues
      • There is no Documents app in the 'Open In' menu
      • Annotations are not visible in Documents while working with a third-party app
      • Restore accidentally deleted files
      • VPN-related issues
      • Wi-Fi Transfer issues
      • Can't access a password protected app
      • Email can’t be sent
      • The app occupies too much space
      • Subscription issues
      • Battery usage and background activity of the app
      • Music skips while playing
    • Billing & Subscription
      • Upgrade to Documents Plus
      • How to cancel the free trial for Documents Plus
      • How to check and manage your subscription status
      • Refund processes in Documents
    • Privacy & Data
      • Documents privacy FAQ
    • Contact us
    Home Troubleshooting Music stops when the screen is locked

    Music stops when the screen is locked

    If the music stops in the background or when the screen is locked

    Documents app allows you to listen to audio and video files when the app is in the background or the screen is locked. If the music stops while in the background, it may be because of various reasons interfering the process, like iOS Data Protection toggle being enabled, app crashing, any temporary glitch, specific earphones or headphones etc. Here are the steps to fix the problem:

    1. Launch the Documents app and open Settings  > Security.
    2. Disable iOS data protection toggle (the media position in files, i.e. the point of the audio/video you are on is lost if iOS data protection is enabled). When you restart the app, please pay attention to whether it starts with the player or the main view.
    3. If there's no player in the main view, it means the app crashed - in this case, check if restarting your iPhone or iPad helps to eliminate the issue.

    If the steps above haven't solved the problem, please contact us via this page and our support team will soon get in touch to help.

    We do understand how frustrating this issue might be, so we're thoroughly investigating every case - if you notice any particular pattern, like when there's a certain affected folder, or if these are all files downloaded from one website, please do not hesitate to inform us so that we can use this information in our investigation process.

    Note: Video files (e.g., .mp4 video) will be paused once you lock the screen. However, you can still listen to videos in the background.

    Listen to videos in the background/when the screen is locked

    Once the screen is locked, or when you switch to another app/the main screen of your device, tap the Play button on the lock screen/in the control center to start the video.

    You can also listen to videos in the background using the Picture in Picture feature supported in Documents if you have iOS 14 or later. The video player automatically scales down to a corner of your screen, allowing you to watch a video and work with other apps simultaneously (until you disable the option in the iOS Settings of your device).

    Tip: Documents can extract audio from video files so that you can listen to it using our Audio Player.

    If the article doesn't help, please contact us via this page - we're happy to help personally.

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