Music stops when the screen is locked

If the music stops in the background or when the screen is locked

Documents app allows you to listen to audio and video files when the app is in the background or the screen is locked. If the music stops while in the background, it may be because of various reasons interfering the process, like iOS Data Protection toggle being enabled, app crashing, any temporary glitch, specific earphones or headphones etc. Here are the steps to fix the problem:

1. Launch the Documents app and open Settings  > Security.
2. Disable iOS data protection toggle (the media position in files, i.e. the point of the audio/video you are on is lost if iOS data protection is enabled). When you restart the app, please pay attention to whether it starts with the player or the main view.
3. If there's no player in the main view, it means the app crashed - in this case, check if restarting your iPhone or iPad helps to eliminate the issue.

If the steps above haven't solved the problem, please contact us via this page and our support team will soon get in touch to help.

We do understand how frustrating this issue might be, so we're thoroughly investigating every case - if you notice any particular pattern, like when there's a certain affected folder, or if these are all files downloaded from one website, please do not hesitate to inform us so that we can use this information in our investigation process.

Listen to videos in the background/when the screen is locked

Once the screen is locked, or when you switch to another app/the main screen of your device, tap the Play button on the lock screen/in the control center to start the video.

You can also listen to videos in the background using the Picture in Picture feature supported in Documents if you have iOS 14 or later. The video player automatically scales down to a corner of your screen, allowing you to watch a video and work with other apps simultaneously (until you disable the option in the iOS Settings of your device).

If the article doesn't help, please contact us via this page - we're happy to help personally.