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    Contents
    • Getting Started
      • Add files to Documents
      • Create a folder or a subfolder in Documents
      • How to rename, move, and delete your files
      • Sync and back-up your files using cloud storages
    • Using Documents
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      • Documents VPN provider & Privacy
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      • Sync a folder with the 2-way sync
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      • Documents widgets
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      • Smart Actions in Documents
      • Share files from cloud via a link
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    • Troubleshooting
      • Files look broken
      • Music stops when the screen is locked
      • Documents app quits unexpectedly
      • Documents app freezes
      • Sync issues
      • There is no Documents app in the 'Open In' menu
      • Annotations are not visible in Documents while working with a third-party app
      • Restore accidentally deleted files
      • VPN-related issues
      • Wi-Fi Transfer issues
      • Can't access a password protected app
      • Email can’t be sent
      • The app occupies too much space
      • Subscription issues
      • Battery usage and background activity of the app
    • Billing & Subscription
      • Upgrade to Documents Plus
      • How to cancel the free trial for Documents Plus
      • How to check and manage your subscription status
      • Refund processes in Documents
    • Privacy & Data
      • Documents privacy FAQ
    • Contact us
    Home Troubleshooting Music stops when the screen is locked

    Music stops when the screen is locked

    If the music stops in the background or when the screen is locked

    Documents app allows you to listen to audio and video files when the app is in the background or the screen is locked. If the music stops while in the background, you can fix it this way:

    1. Launch the Documents app and open Settings  > Security.
    2. Disable iOS data protection toggle (the media position in files, i.e. the point of the audio/video you are on is lost if iOS data protection is enabled). When you restart the app, please pay attention to whether it starts with the player or the main view.
    3. If the app starts with the main view, it means the app crashed - in this case, check if restarting your iPhone or iPad helps to eliminate the issue.

    If the steps above haven't solved the problem, please contact us via this page and our support team will soon get in touch to help.

    Note: Video files (e.g. .mp4 video) will be paused once you lock the screen. However, you can still listen to videos in the background.

    Listen to videos in the background/when the screen is locked

    Once the screen is locked, or when you switch to another app/the main screen of your device, tap the Play button on the lock screen/in the control center to start the video.

    You can also listen to videos in the background using the Picture in Picture feature supported in Documents if you have iOS 14 or later. The video player automatically scales down to a corner of your screen allowing you to watch a video and work with other apps simultaneously (until you disabled the option in the System Settings of your device).

    Tip: Documents can extract audio from video files so that you can listen to it using our Audio Player.

    If the article doesn't help, please contact us via this page - we're happy to help personally. 

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