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    Contents
    • Getting Started
      • Add files to Documents
      • Create a folder or a subfolder in Documents
      • How to rename, move, and delete your files
      • Sync and back-up your files using cloud storages
    • Using Documents
      • Supported file formats
      • Create a new file in Documents
      • Create a folder or a subfolder in Documents
      • Copy, move, rename, delete, restore, or compress files and folders
      • Customize the view of your files
      • Use search in Documents
      • Access recently opened and favorite files
      • Organize your files with Inbox
      • Enhance your files with Tools
      • Set up reminders for your files
      • Access your device files via the Files app folder
      • Documents internal web browser
      • Download files from the Internet
      • Save links in Documents
      • Why VPN?
      • Use VPN in Documents
      • Documents VPN provider & Privacy
      • Share files via the Share button
      • Save files from other apps to Documents via Extension
      • Transfer files from Safari to Documents
      • Transfer files between iOS device and desktop using Wi-Fi
      • Transfer files to another iOS device with Nearby
      • Transfer files to desktop or another iPhone/iPad with WebDAV
      • Share files with Android devices
      • iTunes file sharing
      • Share files from cloud via a link
      • Transfer files between Documents and your Mac using a USB cable
      • Sync and back-up your files using cloud storages
      • Sync a folder with the 2-way sync
      • Set up sync with Mac via SFTP
      • Connect to your Mac or PC via SMB
      • Time Capsule set up
      • Siri shortcuts in Documents
      • Documents widgets
      • Quick Actions
      • Quickly scroll to the top
      • Smart Actions in Documents
      • Use iOS Live Text in Documents
      • How to set password to the app
      • Documents Widgets in Control Center
      • iPhone Mirroring in Documents
    • Troubleshooting
      • Files look broken
      • Music stops when the screen is locked
      • Documents app quits unexpectedly
      • Documents app freezes
      • Sync issues
      • There is no Documents app in the 'Open In' menu
      • Annotations are not visible in Documents while working with a third-party app
      • Restore accidentally deleted files
      • VPN-related issues
      • Wi-Fi Transfer issues
      • Can't access a password protected app
      • Email can’t be sent
      • The app occupies too much space
      • Subscription issues
      • Battery usage and background activity of the app
      • Music skips while playing
    • Billing & Subscription
      • Upgrade to Documents Plus
      • How to cancel the free trial for Documents Plus
      • How to check and manage your subscription status
      • Refund processes in Documents
    • Privacy & Data
      • Documents privacy FAQ
    • Contact us
    Home Billing & Subscription Refund processes in Documents

    Refund processes in Documents

    According to Apple’s standard policies of subscriptions on apps, once a trial ends most subscriptions start automatically and you’re automatically charged for the subscription, and Documents works this way as well.

    If you do not consider proceeding with the Documents app usage and didn't cancel the free trial at least 24 hours before it ended, you can get a refund following a few simple steps described in this article.

    How to get a refund

    As all the billing processes come through Apple, we have no possibility to send the refund to your credit card directly. In order to get the refund, you need to:

    1. Cancel the subscription

    1. Open the Settings app on your iPhone or iPad.
    2. Tap your name at the top > Subscriptions.
    3. Select Documents.
    4. Tap Cancel Subscription. If you don’t see such an option, this means the subscription is already canceled and won't renew.

    2. Request a refund from Apple

    As it has been said above, all the billing processes come through Apple, thus we cannot send you the refund directly and you need to contact Apple to get the refund. We would like to draw your attention that we are not able to do it on your behalf. To request the refund, follow these steps:

    1. Go to reportaproblem.apple.com using any web browser to view your purchase history.
    2. Sign in under the Apple ID you used to make a purchase.
    3. Find the item on the Purchases tab. If a charge for an item is pending, you haven’t yet been charged and can’t request a refund. After the charge goes through, try to request a refund again.
    4. Tap or click Report a Problem to the right of the item.
    5. Choose ‘I’d like to request a refund’ and describe why.
    6. Hit Send.

    If your request is refused by an automatic reply, please try to contact App Store administration to cancel your purchase. For this:

    1. Head to https://getsupport.apple.com/.
    2. Select your location > Billing & Subscriptions > Subscriptions & Purchases > Accidental purchases.
    3. Email OR Call Apple Support.
    Note: The options may differ based on your location.

    If you were unable to get a refund after completing the steps above, please contact us and our Support Team will do their best to handle the case.

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