According to Apple’s standard policies of subscriptions on apps, once a trial ends most subscriptions start automatically and you’re automatically charged for the subscription, and Documents works this way as well.
If you do not consider proceeding with the Documents app usage and didn't cancel the free trial at least 24 hours before it ended, you can get a refund following a few simple steps described in this article.
As all the billing processes come through Apple, we have no possibility to send the refund to your credit card directly. In order to get the refund, you need to:
As it has been said above, all the billing processes come through Apple, thus we cannot send you the refund directly and you need to contact Apple to get the refund. We would like to draw your attention that we are not able to do it on your behalf. To request the refund, follow these steps:
If your request is refused by an automatic reply, please try to contact App Store administration to cancel your purchase. For this:
If you were unable to get a refund after completing the steps above, please contact us and our Support Team will do their best to handle the case.