Documents
  • Website
  • Contact us
  • Free download

    Related articles are not found.
    Free download
    Contents
    • Getting Started
      • Add files to Documents
      • Create a folder or a subfolder in Documents
      • How to rename, move, and delete your files
      • Sync and back-up your files using cloud storages
    • Using Documents
      • Supported file formats
      • Create a new file in Documents
      • Create a folder or a subfolder in Documents
      • Copy, move, rename, delete, restore, or compress files and folders
      • Customize the view of your files
      • Use search in Documents
      • Access recently opened and favorite files
      • Organize your files with Inbox
      • Enhance your files with Tools
      • Set up reminders for your files
      • Access your device files via the Files app folder
      • Documents internal web browser
      • Download files from the Internet
      • Save links in Documents
      • Why VPN?
      • Use VPN in Documents
      • Documents VPN provider & Privacy
      • Share files via the Share button
      • Save files from other apps to Documents via Extension
      • Transfer files from Safari to Documents
      • Transfer files between iOS device and desktop using Wi-Fi
      • Transfer files to another iOS device with Nearby
      • Transfer files to desktop or another iPhone/iPad with WebDAV
      • Share files with Android devices
      • iTunes file sharing
      • Share files from cloud via a link
      • Transfer files between Documents and your Mac using a USB cable
      • Sync and back-up your files using cloud storages
      • Sync a folder with the 2-way sync
      • Set up sync with Mac via SFTP
      • Connect to your Mac or PC via SMB
      • Time Capsule set up
      • Siri shortcuts in Documents
      • Documents widgets
      • Quick Actions
      • Quickly scroll to the top
      • Smart Actions in Documents
      • Use iOS Live Text in Documents
      • How to set password to the app
      • Documents Widgets in Control Center
      • iPhone Mirroring in Documents
    • Troubleshooting
      • Files look broken
      • Music stops when the screen is locked
      • Documents app quits unexpectedly
      • Documents app freezes
      • Sync issues
      • There is no Documents app in the 'Open In' menu
      • Annotations are not visible in Documents while working with a third-party app
      • Restore accidentally deleted files
      • VPN-related issues
      • Wi-Fi Transfer issues
      • Can't access a password protected app
      • Email can’t be sent
      • The app occupies too much space
      • Subscription issues
      • Battery usage and background activity of the app
      • Music skips while playing
    • Billing & Subscription
      • Upgrade to Documents Plus
      • How to cancel the free trial for Documents Plus
      • How to check and manage your subscription status
      • Refund processes in Documents
    • Privacy & Data
      • Documents privacy FAQ
    • Contact us
    Home Troubleshooting Battery usage and background activity of the app

    Battery usage and background activity of the app

    If it looks like the app consumes the battery of your device too much or the background activity seems to be concerning, here are the details you should know as well as some steps you can take in order to improve the situation. 

    If you have a lot of files in the app and you enable Indexing in the app's settings for the very first time, the process might take some time and drain your battery noticeably. Once all the files are indexed, the battery usage for Documents should also get back to normal. 

    If you've enabled auto-sync in the app's Settings, sync will happen after receiving changes from the server and every time the app launches anew. If you also have many files to sync, it may cause constant battery usage. 

    Another process that might influence both the battery usage and the background activity is the initial sync (the very first time you establish sync with a cloud storage) - it also consumes additional resources, but once it's done, everything should be working correctly. 

    The steps you can take to troubleshoot the problem are as follows:

    1. Restart your iPhone or iPad.
    2. Launch the app and keep it open to make sure your files are indexed as it may take some time.
    3. If you sync a lot of data, keep the app open until all files are synced.
    4. Make sure that WebDAV is disabled in Documents Settings> WebDAV server.

    If the issue persists after these steps, please provide us with screenshots from your iOS Settings > Battery at rdsupport@readdle.com - also, please try to trace your actions with the app when the problem happens.

    We would also appreciate it if you could send us the logs from the app so that we can investigate the issue properly: 

    1. Open Documents.

    2. Tap the four dots at the top or bottom left > select Help & Support > Send Feedback> turn on the Detailed logging toggle first.

    3. Please reproduce the issue to record it in the logs.

    4. Go to Help & Support again > Send Feedback > tap Send Feedback.

    The data you will send us may contain sensitive personal information, so we encourage you to review it before sending to us. We will, of course, treat data as confidential information, share them, and retain them according to our Privacy Policy. Please note that you can always exercise your rights regarding your own data by contacting us at dpo@readdle.com.

    Was this article helpful for you? Yes No
    If you’d like to get individual help from our Customer Support team, follow the steps on the Contact Us page.
    We’d appreciate your feedback to help us improve the article:
    Thank you! Tell us more about your experience with Documents Help Center:

    It’s optional, but it will help us improve further 🙂

    How to

    • Download files
    • Play music
    • Play video
    • Send files iPhone ↔ Mac/PC
    • Connect to Cloud
    • Connect VPN

    Company

    • Blog
    • About
    • Press
    • Careers

    Legal

    • Privacy Notice - Web
    • Privacy Notice - App
    • Terms of Service
    Copyright © 2007 - 2025 Readdle Limited.
    Apple, the Apple logo, MacBook, iPad, iPad mini, iPadOS, iPad Pro, iPhone, and Apple Watch, are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store and Mac App Store is a service mark of Apple Inc. registered in the U.S. and other countries and regions.
    Terms of Service
    Privacy Notice