Since there's a vast variety of PDF files out there, some of them might contain non-standard fonts - this often results in characters being garbled in the search tab or even in Edit mode.
Our app supports Apple standard fonts only - thus, if the font used in the file is not on the list, it's most probably because it's a custom font.
Here's what you can do in order to check if it's the case and fix it:
- Open the file in PDF Expert and go to Edit mode.
- Click on various text blocks if needed and check what font is stated on the sidebar to the right.
- After you've seen the fonts, please open the file in Adobe Acrobat Reader - if you don't have one, you can download the free version. Please make sure that you're downloading the free one, which is Adobe Acrobat Reader DC.
- While in Adobe, go to File > Properties > Fonts.
- Check the fonts that are listed and compare them with the ones you've seen in PDF Expert to find the custom one.
- After you've found the needed font (e.g. Calibri), download it to your Mac: you can use any search engine and browser to do so.
- Open Font Book on your Mac (it's a standard macOS app) > click Plus button to add a font you've downloaded.
- When the font is added, check how it works in our app.
If something doesn't seem to work, please drop us a line at firstname.lastname@example.org - we are happy to help you personally.