On some occasions, PDF Expert might have problems with performance resulting in crashes - here are some troubleshooting steps to try:
First, please reboot your iPhone or your iPad.
Another temporary solution would be the following:
- Try disabling iCloud for PDF Expert: open iOS settings > iCloud > iCloud Drive > disable PDF Expert toggle.
- Enable the Airplane mode.
Note: If you're unable to access your files in PDF Expert, you can access them in the Files app > PDF Expert location.
If none of it helps, please send us the crash logs by following the steps below - we're happy to help you personally.
- Open the iOS Settings app > Privacy > scroll down and tap Analytics > Analytics data.
- Find the latest PDF Expert crash log and send it at rdsupport@readdle.com. In your message, describe the issue. In the subject line, type "PDF Expert crashes". We will get back to you as soon as we can.
- If the app can be launched, check if you're running the latest version in PDF Expert > Check for Updates or alternatively on your Mac App Store account > Updates.
- If the app crashes upon launch, restart the app by clicking Force Quit on the app's icon in the dock.
- On your Mac, choose Apple menu > System Settings, then click Control Center in the sidebar. (You may need to scroll down.)
- Find “Recent documents, applications, and servers,” click the pop-up menu next to it and then set to None.
If none of it helps, please send us the logs at rdsupport@readdle.com by following the steps below - we're happy to help you personally.
- Try to Force Quit the app using the Apple Menu > Force Quit > PDF Expert.
- Choose to generate the log for Apple.
- Copy the log using the CMD+A combination.
- Paste the log to the email body. In your message, also describe the issue. In the subject line, type "PDF Expert crashes".
- Click Send.
Note: Since PDF Expert for Mac doesn't have a folder structure, all your files are safely stored on your computer and can be opened with any other PDF viewer app, for instance, the Preview app.