Contents

    All files in the app look blank on iOS device

    November 17th, 2020

    If your files look blank when you open them after you update PDF Expert, first of all, please try rebooting your iPhone or iPad.

    If it doesn't help, please send us logs - we're happy to help you personally:

    1. Open PDF Expert.   
    2. Go to Settings  > Support > Detailed logging toggle on.   
    3. Reproduce the issue.   
    4. Go to Settings  > Support > Send Feedback. 

    *The logs you will send us may contain sensitive personal information, so we encourage you to review them before sending them to us. We will, of course, treat logs as confidential information, never share them with third parties and retain them according to our Privacy Policy.*

    Was this article helpful for you?
    If you’d like to get individual help from our Customer Support team, follow the steps on the Contact Us page.
    We’d appreciate your feedback to help us improve the article:
    Thank you! Tell us more about your experience with PDF Expert Help Center:

    It’s optional, but it will help us improve further 🙂

    Features

    Company

    © 2007 - 2023 Readdle Limited
    Apple, the Apple logo, MacBook, iPad, iPad mini, iPadOS, iPad Pro, iPhone, and Apple Watch, are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store and Mac App Store is a service mark of Apple Inc. registered in the U.S. and other countries and regions.