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    Contents
    • Spark Onboarding
      • Is Spark Available for Windows?
      • Sync Spark Across Multiple Devices
      • Change Your Email For Sync
      • Connect to Your Email Account in Spark
      • Add More Email Accounts to Spark
      • Email Storage and Backups
      • Connect Other Productivity Apps to Spark
      • Enable Notification Badges
      • Customize Notifications
      • Threads
      • Can I Change My Password In Spark?
      • How Can I Remove an Email Account From Spark?
      • Can I Change Advanced Settings For a Custom Account?
      • Set Spark as a default email client
      • Mark as Done
      • Accept or block new senders
      • Pin and Priority
      • Set aside vs Pin vs Snooze
      • Group emails by sender
      • Send large attachments with Spark
    • Using Spark
      • Customize the sidebar
      • Turn on the Dark Mode in Spark
      • Customize your Smart Inbox
      • Manage emails with swipes
      • Set default browser and customize the email viewer
      • Personalize the toolbar
      • How to change app language and customize the app on Android 13
      • Compose an email
      • Use email templates
      • Manage email signatures
      • Attach a file to an email
      • Schedule an email to send later
      • Set follow-up reminders
      • Set up an email alias
      • Select the font of your emails
      • Use rich text formatting in emails
      • Email a group of contacts
      • Automatically Cc or Bcc emails
      • Display the Inbox of each account separately
      • Create a Smart Folder
      • Use Smart Search
      • Snooze an Email
      • Perform Actions on Multiple Emails
      • Create a Folder
      • Avatars in Spark
      • How spam is handled in Spark
      • Answer Emails Using Quick Replies
      • Use Siri Shortcuts with Spark
      • Use Keyboard Shortcuts
      • Undo the Last Action
      • How can I print an email?
      • Change the Font for reading emails in Spark
      • How Can I Change the Language in Spark?
      • Use Gmail Labels
      • Can I Connect to One Drive for Business in Spark?
      • Spark Widgets in iOS14
      • Is Family Sharing available for Spark Premium?
      • Spark Widgets on iOS16
      • Use Stage Manager with Spark on iPad
      • Spark on iOS16
    • Spark for Teams & Billing
      • How to Create and Manage a Team
      • Add and Remove Team Members
      • Shared Drafts: Write Emails Together With Your Team
      • Shared Threads: Discuss Emails With Your Team
      • Shared Links: Move Your Emails Outside the Inbox
      • Team Roles
      • How to Delegate an Email
      • How to Upgrade Spark to Premium
      • Shared Inboxes
    • Troubleshooting
      • Email Is Displayed Incorrectly
      • Wrong Contact Suggestions
      • "Can't reach the server" Message
      • The Badge Displays the Wrong Number
      • Spark on Apple Watch doesn’t work
      • Issues with Smart Search
      • Can’t Receive Push Notifications
      • Cannot Send Emails
      • The App Quits Unexpectedly
      • Remove Irrelevant Contact Suggestions
      • Issues with installing or updating Spark
      • Cannot Set Up a Custom Email Address
      • Cannot Add an Exchange or Office 365 Account
      • Cannot Connect to a Gmail Account
      • Cannot Connect to an iCloud Account
      • Can't Connect to My Account
      • Can’t Connect to a QQ Account
      • Can’t Connect to an AOL Account
      • Can’t Connect to a 126.com or 163.com Account
      • How to Clean Install Spark for Mac
      • Enable the IMAP Protocol for Gmail and G Suite Accounts
      • Can’t Connect to a Yandex Account
      • Temporary Outlook, Hotmail issue
    • Calendars & Integrations
      • Enable and view calendars in Spark
      • Add an iCloud calendar to Spark
      • Create an event
      • Edit or delete an event
      • Change calendar notifications and appearance
      • What calendars can I use in Spark?
      • Trello & Spark
      • MeisterTask & Spark
      • Todoist & Spark
      • Asana & Spark
      • Apple’s Reminders & Spark
      • 2Do & Spark integration
      • OmniFocus
      • Things
      • Evernote
      • OneNote
      • Bear
      • Zoom
      • GoToMeeting
      • Google Hangouts & Spark
      • TickTick
    • Privacy & Data
      • Spark Email Privacy: Everything you Need to Know
      • Remove data from Spark & request data copy or deletion
    • Contact us

    Wrong Contact Suggestions

    March 10th, 2023

    There are two scenarios when Spark may suggest to you the wrong email address in the “To:”, “Cc:”, or “Bcc” fields. Please see your case and follow the instructions to solve the issue.

    1. There is an outdated or misspelled email address

    To delete a wrong contact suggestion while composing an email in Spark for Mac, click the cross icon near this email address.

    In Spark for iOS, swipe a contact suggestion from right to left and tap Delete.

    Note: For Mac and iOS, this feature is available in Spark 2.1.6 or newer. If the app hasn 't updated automatically, open the App Store > Updates. Find Spark on the list and select Update.

    Spark for Android currently doesn’t support editing or deleting the autofill suggestions, but we’ll add this feature soon. Now, you can use a workaround to exclude irrelevant emails from contact suggestions.

    Delete all emails from (or sent to) the contact you’d like to remove:

    1. Tap the search icon at the top right.
    2. Type “from” or “to” and enter the email address you want to delete from contact suggestions.
    3. Long tap any email in the search results.
    4. Tap Select All at the bottom.
    5. Choose at the top toolbar. If there’s no such option, tap the More icon at the top right and select Delete.

    2. Information from two different contacts is merged

    In some cases, Spark may suggest a completely wrong email address when you compose an email. For example, when the "Tom Green " contact merges with the "ann@example.com " email address which belongs to a different contact.

    If you are experiencing this issue, we are ready to help you personally. Please send us the screenshots illustrating the issue from Spark and the screenshot with a correct contact information from the Contacts app. Follow the steps below to send the app logs to our team.

    Mac OSiOS
    1. Click Spark at the top left of your screen.
    2. Select Settings > General.
    3. Tick Detailed Logging.
    4. Tap Check New Mail at the top left of the screen to refresh your inbox.
    1. At the top left of the screen, tap Help > Send Feedback.
    2. In the subject line, please write “Wrong contact suggestions in Spark.”
    3. Click   to attach the screenshots illustrating the issue from Spark and the screenshot with a correct contact information from the Contacts app.
    4. Select Send.
    1. Tap the menu icon   at the top left.
    2. Open Settings > Support > Diagnostics.
    3. Enable the Detailed Logging toggle.
    4. Go back to your inbox and pull down from the top of the screen to refresh it.
    5. Open Settings > Support > Diagnostics > Send Diagnostics Information.
    6. In the subject line, please write “Wrong contact suggestions in Spark.”
    7. Tap   and attach the screenshots illustrating the issue from Spark and the screenshot with a correct contact information from the Contacts app.
    8. Select   to send an email.

    Note: Spark automatically attaches a .zip file with the application logs to this email. They are used only for our investigation. This file may contain sensitive personal data, but we assure you we treat it as confidential information.

    Read next: "Can't reach the server" Message
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