There are two scenarios when Spark may suggest to you the wrong email address in the “To:”, “Cc:”, or “Bcc” fields. Please see your case and follow the instructions to solve the issue.
1. There is an outdated or misspelled email address
To delete a wrong contact suggestion while composing an email in Spark for Mac, click the cross icon near this email address.
In Spark for iOS, swipe a contact suggestion from right to left and tap Delete.
Spark for Android, swipe a contact suggestion from right to left and tap Delete.
2. Information from two different contacts is merged
In some cases, Spark may suggest a completely wrong email address when you compose an email. For example, when the "Tom Green " contact merges with the "ann@example.com " email address which belongs to a different contact.
If you are experiencing this issue, we are ready to help you personally. Please send us the screenshots illustrating the issue from Spark and the screenshot with the correct contact information from the Contacts app. Follow the steps below to send the app logs to our team.
- Click Spark at the top left of your screen.
- Select Settings > General.
- Tick Detailed Logging.
- Tap Check New Mail at the top left of the screen to refresh your inbox.
- At the top left of the screen, tap Help > Send Feedback.
- In the subject line, please write “Wrong contact suggestions in Spark.”
- Click
to attach the screenshots illustrating the issue from Spark and the screenshot with a correct contact information from the Contacts app. - Select Send.
- Tap the menu icon
at the top left. - Open Settings > Support > Diagnostics.
- Enable the Detailed Logging toggle.
- Go back to your inbox and pull down from the top of the screen to refresh it.
- Open Settings > Support > Diagnostics > Send Diagnostics Information.
- In the subject line, please write “Wrong contact suggestions in Spark.”
- Tap
and attach the screenshots illustrating the issue from Spark and the screenshot with the correct contact information from the Contacts app. - Select
to send an email.