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    Contents
    • Spark Onboarding
      • Is Spark Available for Windows?
      • Sync Spark Across Multiple Devices
      • Change Your Email For Sync
      • Connect to Your Email Account in Spark
      • Add More Email Accounts to Spark
      • Email Storage and Backups
      • Connect Other Productivity Apps to Spark
      • Enable Notification Badges
      • Customize Notifications
      • Threads
      • Can I Change My Password In Spark?
      • How Can I Remove an Email Account From Spark?
      • Can I Change Advanced Settings For a Custom Account?
      • Set Spark as a default email client
    • Using Spark
      • Customize the sidebar
      • Turn on the Dark Mode in Spark
      • Customize your Smart Inbox
      • Manage emails with swipes
      • Set default browser and customize the email viewer
      • Compose an email
      • Use email templates
      • Schedule an email to send later
      • Manage email signatures
      • Attach a file to an email
      • Set follow-up reminders
      • Set up an email alias
      • Select the font of your emails
      • Use rich text formatting in emails
      • Email a group of contacts
      • Automatically Cc or Bcc emails
      • Display the Inbox of each account separately
      • Create a Smart Folder
      • Use Smart Search
      • Snooze an Email
      • Perform Actions on Multiple Emails
      • Create a Folder
      • Avatars in Spark
      • How spam is handled in Spark
      • Answer Emails Using Quick Replies
      • Use Keyboard Shortcuts
      • Undo the Last Action
      • How can I print an email?
      • Change the Font for reading emails in Spark
      • How Can I Change the Language in Spark?
      • Use Gmail Labels
    • Spark for Teams & Billing
      • How to Create and Manage a Team
      • Add and Remove Team Members
      • Shared Drafts: Write Emails Together With Your Team
      • Shared Threads: Discuss Emails With Your Team
      • Shared Links: Move Your Emails Outside the Inbox
      • Team Roles
      • How to Delegate an Email
      • How to Upgrade Spark to Premium
      • Shared Inboxes
    • Troubleshooting
      • Email Is Displayed Incorrectly
      • Wrong Contact Suggestions
      • "Can't reach the server" Message
      • The Badge Displays the Wrong Number
      • Issues with Smart Search
      • Can’t Receive Push Notifications
      • Can't Send Emails
      • The App Quits Unexpectedly
      • Remove Irrelevant Contact Suggestions
      • Issues with installing or updating Spark
      • Cannot Set Up a Custom Email Address
      • Cannot Add an Exchange or Office 365 Account
      • Cannot Connect to a Gmail Account
      • Cannot Connect to an iCloud Account
      • Can't Connect to My Account
      • Can’t Connect to a QQ Account
      • Can’t Connect to an AOL Account
      • Can’t Connect to a 126.com or 163.com Account
      • How to Clean Install Spark for Mac
      • Enable the IMAP Protocol for Gmail and G Suite Accounts
    • Calendars & Integrations
      • Enable and view calendars in Spark
      • Add an iCloud calendar to Spark
      • Create an event
      • Edit or delete an event
      • Change calendar notifications and appearance
      • What calendars can I use in Spark?
      • Trello & Spark
      • MeisterTask & Spark
      • Todoist & Spark
      • Asana & Spark
      • Apple’s Reminders & Spark
      • 2Do & Spark integration
      • OmniFocus
      • Things
      • Evernote
      • OneNote
      • Bear
      • Zoom
      • GoToMeeting
      • Google Meet & Spark
      • TickTick
      • Agenda
    • Privacy & Data
      • Spark Email Privacy: Everything you Need to Know
      • Remove data from Spark & request data copy or deletion
    • Contact us

    Troubleshooting

    Email Is Displayed Incorrectly

    If you have issues with viewing a specific email (links don’t work, attachments aren’t displayed, etc.), please follow the steps below. Open Spark Classic. Click Spark at the top left of your screen. Open Settings. Tick Detailed Logging. Open the email which isn’t displayed correctly. Click More    on the top toolbar. Select Tools > Re-parse. Ope...
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    Wrong Contact Suggestions

    There are two scenarios when Spark may suggest to you the wrong email address in the “To:”, “Cc:”, or “Bcc” fields. Please see your case and follow the instructions to solve the issue. 1. There is an outdated or misspelled email address To delete a wrong contact suggestion while composing an email in Spark Classic, click the cross icon near this ema...
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    "Can't reach the server" Message

    The pop-up message, “Can’t reach the server,” appears in Spark when it fails to access the mail server. This is usually a temporary issue. Please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this ...
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    The Badge Displays the Wrong Number

    There may be several cases when a notification badge shows the incorrect number. Let’s go through the most common ones. 1. There are no unread emails, but the badge shows a certain number In this case, please try to find the unread emails using the search in Spark. Tap the search icon at the top and type “unread”. If there are such emails, please ma...
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    Issues with Smart Search

    If you can’t find a needed email using smart search, please follow these steps. Specify the folder to search through For Gmail accounts , Spark searches through all the folders except Trash and Spam. If you think the needed email is in one of these folders, add “in” and the folder name to your search query. For example, “tickets in trash.” To search...
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    Can’t Receive Push Notifications

    If you don’t receive any notifications from Spark, please check the notification settings in Spark and on your device. First, check the notification settings on your Mac: Open System Settings > Notifications. Select Spark on the list. Tick the settings you wish. Next, check if you have enabled notifications in Spark: Launch the app and click Spar...
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    Can't Send Emails

    If you are experiencing issues with sending emails, make sure your network connection is stable and you have a strong signal. If you use Wi-Fi, please try connecting to another network to see if it resolves the issue. After sending an email, please don’t immediately quit Spark. It supports the Undo option, which is available for the 5 seconds after ...
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    The App Quits Unexpectedly

    If Spark crashes or quits unexpectedly, on any weird action, please reboot your device. If Spark crashes on Spark Classic, please install the latest version from the App Store to see if it solves the issue. If the update can't be installed, we kindly ask you to consider deleting and reinstalling Spark. If that doesn 't help, share the app logs with ...
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    Remove Irrelevant Contact Suggestions

    When you start typing a recipient’s email in the “To:”, “Cc:”, or “Bcc:” fields, Spark suggests you contacts to autofill. Suggestions include the email addresses you previously interacted with and emails from your contacts app (if you have given Spark access to your contacts). Delete contact suggestions When you compose a message in Spark Classic fo...
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    Issues with installing or updating Spark

    If you can’t download Spark Classic or have issues with updating it on the App Store, please check the instructions below. Spark doesn't install If Spark can't be downloaded, first of all, please make sure your device meets the following requirements: macOS 10.13 or later 64-bit processor If there are issues with downloading the app from the App Sto...
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    Cannot Set Up a Custom Email Address

    When you add an account to Spark, you may not see your email provider on the list. You can add a custom email address manually. To make sure it connects successfully, please follow the steps below. 1. Check the settings of your email server Make sure your email server meets the following requirements: It supports IMAP protocol — Spark works with IMA...
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    Cannot Add an Exchange or Office 365 Account

    If you’re experiencing issues adding an Exchange or Office 365 account to Spark, please follow these steps. Step 1. Make sure your account supports IMAP/SMTP or EWS protocol Spark doesn’t support Exchange ActiveSync and POP3 protocols. You can contact the IT administrator at your organization to ask what protocol is used for your Exchange account. A...
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    Cannot Connect to a Gmail Account

    If you’re experiencing problems adding a Google account to Spark, please follow these steps. 1. Make sure you have the latest version of Spark We are constantly updating Spark and improving its stability and performance. It’s better to have the newest version to be certain Spark works the best. To check if you have the latest version of Spark, open ...
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    Cannot Connect to an iCloud Account

    The iCloud email address should have the @icloud.com, @me.com or @mac.com domain name. If you have a different email address, please use the tab of your email provider to log into Spark instead of the iCloud tab. Apple requires third-party apps (like Spark) to use app-specific passwords with iCloud accounts. An app-specific password is a single-use ...
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    Can't Connect to My Account

    While adding your account to Spark, please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off. Some organizations enable a firewall to prevent access to ce...
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    Can’t Connect to a QQ Account

    If you’re experiencing troubles adding a QQ account to Spark, please follow these steps. 1. Make sure that the IMAP protocol is enabled on the QQ webpage Open your QQ Mailbox, then select Settings > Accounts. In the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable the IMAP/SMTP Service, then select Save. Please, note that it might t...
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    Can’t Connect to an AOL Account

    If you’re experiencing troubles adding an AOL account to Spark, please follow these steps. 1. Generate an app password for Spark on the AOL account’s webpage Open the AOL account webpage. Select Account > Account security. Click Generate and m anage app passwords. Enter your app's name > Spark > click Generate password. Follow the instructi...
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    Can’t Connect to a 126.com or 163.com Account

    Spark doesn't support 126.com and 163.com mail servers for now. We are sorry for the inconveniences caused....
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    How to Clean Install Spark for Mac

    The clean install clears all your preferences and removes all accounts added to Spark Classic. Follow these steps to perform a clean install: Open Finder and hold the alt button. On the top menu bar, select Go > Library. Open the Group Containers folder. Find and select the folder 3L68KQB4HG.group.com.readdle.smartemail.If you use the beta versio...
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    Enable the IMAP Protocol for Gmail and G Suite Accounts

    If you have come across an error asking you to enable the IMAP protocol when setting up a Gmail or G Suite account, kindly follow the steps below: Open the native webpage of your account and go to Settings > Forwarding and POP/IMAP. Under IMAP access, click Enable IMAP. Open the Labels tab and make sure that for System labels the Show in IMAP opt...
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    Features

    • Smart Inbox
    • Smart Search
    • Teams functionality
    • Spark Premium

    Company

    • About us
    • Terms of Service
    • Privacy Policy
    • Blog
    • Media Kit

    How To

    • Add an account
    • Customize Notifications
    • Manage Email Signatures
    • Create templates
    • Contact Support Team
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