If you have issues with viewing a specific email (links don’t work, attachments aren’t displayed, etc.), please follow the steps below. Open Spark Classic.
Click Spark at the top left of your screen.
Open Settings.
Tick Detailed Logging.
Open the email which isn’t displayed correctly.
Click More on the top toolbar.
Select Tools > Re-parse.
Ope...
There are two scenarios when Spark may suggest to you the wrong email address in the “To:”, “Cc:”, or “Bcc” fields. Please see your case and follow the instructions to solve the issue. 1. There is an outdated or misspelled email address To delete a wrong contact suggestion while composing an email in Spark Classic, click the cross icon near this ema...
The pop-up message, “Can’t reach the server,” appears in Spark when it fails to access the mail server. This is usually a temporary issue. Please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this ...
There may be several cases when a notification badge shows the incorrect number. Let’s go through the most common ones. 1. There are no unread emails, but the badge shows a certain number In this case, please try to find the unread emails using the search in Spark. Tap the search icon at the top and type “unread”. If there are such emails, please ma...
If you can’t find a needed email using smart search, please follow these steps. Specify the folder to search through For Gmail accounts , Spark searches through all the folders except Trash and Spam. If you think the needed email is in one of these folders, add “in” and the folder name to your search query. For example, “tickets in trash.” To search...
If you don’t receive any notifications from Spark, please check the notification settings in Spark and on your device. First, check the notification settings on your Mac: Open System Settings > Notifications.
Select Spark on the list.
Tick the settings you wish. Next, check if you have enabled notifications in Spark: Launch the app and click Spar...
If you are experiencing issues with sending emails, make sure your network connection is stable and you have a strong signal. If you use Wi-Fi, please try connecting to another network to see if it resolves the issue. After sending an email, please don’t immediately quit Spark. It supports the Undo option, which is available for the 5 seconds after ...
If Spark crashes or quits unexpectedly, on any weird action, please reboot your device. If Spark crashes on Spark Classic, please install the latest version from the App Store to see if it solves the issue. If the update can't be installed, we kindly ask you to consider deleting and reinstalling Spark. If that doesn 't help, share the app logs with ...
When you start typing a recipient’s email in the “To:”, “Cc:”, or “Bcc:” fields, Spark suggests you contacts to autofill. Suggestions include the email addresses you previously interacted with and emails from your contacts app (if you have given Spark access to your contacts). Delete contact suggestions When you compose a message in Spark Classic fo...
If you can’t download Spark Classic or have issues with updating it on the App Store, please check the instructions below. Spark doesn't install If Spark can't be downloaded, first of all, please make sure your device meets the following requirements: macOS 10.13 or later
64-bit processor If there are issues with downloading the app from the App Sto...
When you add an account to Spark, you may not see your email provider on the list. You can add a custom email address manually. To make sure it connects successfully, please follow the steps below. 1. Check the settings of your email server Make sure your email server meets the following requirements: It supports IMAP protocol — Spark works with IMA...
If you’re experiencing issues adding an Exchange or Office 365 account to Spark, please follow these steps. Step 1. Make sure your account supports IMAP/SMTP or EWS protocol Spark doesn’t support Exchange ActiveSync and POP3 protocols. You can contact the IT administrator at your organization to ask what protocol is used for your Exchange account. A...
If you’re experiencing problems adding a Google account to Spark, please follow these steps. 1. Make sure you have the latest version of Spark We are constantly updating Spark and improving its stability and performance. It’s better to have the newest version to be certain Spark works the best. To check if you have the latest version of Spark, open ...
The iCloud email address should have the @icloud.com, @me.com or @mac.com domain name. If you have a different email address, please use the tab of your email provider to log into Spark instead of the iCloud tab. Apple requires third-party apps (like Spark) to use app-specific passwords with iCloud accounts. An app-specific password is a single-use ...
While adding your account to Spark, please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off. Some organizations enable a firewall to prevent access to ce...
If you’re experiencing troubles adding a QQ account to Spark, please follow these steps. 1. Make sure that the IMAP protocol is enabled on the QQ webpage Open your QQ Mailbox, then select Settings > Accounts. In the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable the IMAP/SMTP Service, then select Save. Please, note that it might t...
If you’re experiencing troubles adding an AOL account to Spark, please follow these steps. 1. Generate an app password for Spark on the AOL account’s webpage Open the AOL account webpage.
Select Account > Account security.
Click Generate and m anage app passwords.
Enter your app's name > Spark > click Generate password.
Follow the instructi...
The clean install clears all your preferences and removes all accounts added to Spark Classic. Follow these steps to perform a clean install: Open Finder and hold the alt button.
On the top menu bar, select Go > Library.
Open the Group Containers folder.
Find and select the folder 3L68KQB4HG.group.com.readdle.smartemail.If you use the beta versio...
If you have come across an error asking you to enable the IMAP protocol when setting up a Gmail or G Suite account, kindly follow the steps below: Open the native webpage of your account and go to Settings > Forwarding and POP/IMAP.
Under IMAP access, click Enable IMAP. Open the Labels tab and make sure that for System labels the Show in IMAP opt...