If you have issues with viewing a specific email (links don’t work, attachments aren’t displayed, etc.), please follow the steps below. Mac OS iOS Android Click Spark at the top left of your screen.
Open Preferences.
Tick Detailed Logging.
Open the email which isn’t displayed correctly.
Click More on the top toolbar.
Select Tools > Re-parse.
O...
There are two scenarios when Spark may suggest to you the wrong email address in the “To:”, “Cc:”, or “Bcc” fields. Please see your case and follow the instructions to solve the issue. 1. There is an outdated or misspelled email address To delete a wrong contact suggestion while composing an email in Spark for Mac, tap the cross icon near this email...
The pop-up message, “Can’t reach the server,” appears in Spark when it fails to access the mail server. This is usually a temporary issue. Please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this ...
There may be several cases when a notification badge shows the incorrect number. Let’s go through the most common ones. 1. There are no unread emails, but the badge shows a certain number In this case, please try to find the unread emails using the search in Spark. Tap the search icon at the top and type “unread”. If there are such emails, please ma...
If you’re experiencing issues with Spark on your Apple Watch, please try these tricks: Reboot your Apple Watch
Re-install the Spark app on your Apple Watch In case this doesn’t help, please contact our support team and provide us with the detailed app logs: Launch Spark on your iPhone or iPad.
Tap the menu icon at the top left.
Open Settings > S...
If you can’t find a needed email using smart search, please follow these steps. Specify the folder to search through For Gmail accounts , Spark searches through all the folders except Trash and Spam. If you think the needed email is in one of these folders, add “in” and the folder name to your search query. For example, “tickets in trash.” To search...
If you don’t receive any notifications from Spark, please check the notification settings in Spark and on your device. Mac OS iOS Android First, check the notification settings on your Mac: Open System Preferences > Notifications.
Select Spark on the list.
Tick the preferences you wish. Next, check if you have enabled notifications in Spark: Laun...
If you are experiencing issues with sending emails, make sure your network connection is stable and you have a strong signal. If you use Wi-Fi, please try connecting to another network to see if it resolves the issue. After sending an email, please don’t immediately quit Spark. It supports the Undo option, which is available for the 5 seconds after ...
If Spark crashes or quits unexpectedly, on any weird action, please reboot your device. If Spark crashes on Mac, please install the latest version from the App Store to see if it solves the issue. If the update can't be installed, we kindly ask you to consider deleting and reinstalling Spark. If that doesn 't help, share the app logs with our suppor...
When you start typing a recipient’s email in the “To:”, “Cc:”, or “Bcc:” fields, Spark suggests you contacts to autofill. Suggestions include the email addresses you previously interacted with and emails from your contacts app (if you have given Spark access to your contacts). Delete contact suggestions As some contacts become irrelevant or outdated...
If you can’t download Spark or have issues with updating it on the App Store, please check the instructions below. Spark doesn 't install Mac OS iOS Android If Spark can 't be downloaded, first of all, please make sure your device meets the following requirements: macOS 10.13 or later
64-bit processor If there are issues with downloading the app fro...
When you add an account to Spark, you may not see your email provider on the list. You can add a custom email address manually. To make sure it connects successfully, please follow the steps below. 1. Check the settings of your email server Make sure your email server meets the following requirements: It supports IMAP protocol — Spark works with IMA...
If you’re experiencing issues adding an Exchange or Office 365 account to Spark, please follow these steps. Step 1. Make sure your account supports IMAP/SMTP or EWS protocol Spark doesn’t support Exchange ActiveSync and POP3 protocols. You can contact the IT administrator at your organization to ask what protocol is used for your Exchange account. A...
If you’re experiencing problems adding a Google account to Spark, please follow these steps. 1. Make sure you have the latest version of Spark We are constantly updating Spark and improving its stability and performance. It’s better to have the newest version to be certain Spark works the best. To check if you have the latest version of Spark, open ...
The iCloud email address should have the @icloud.com, @me.com or @mac.com domain name. If you have a different email address, please use the tab of your email provider to log into Spark instead of the iCloud tab. Apple requires third-party apps (like Spark) to use app-specific passwords with iCloud accounts. An app-specific password is a single-use ...
While adding your account to Spark, please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off. Some organizations enable a firewall to prevent access to ce...
If you’re experiencing troubles adding a QQ account to Spark, please follow these steps. 1. Make sure that the IMAP protocol is enabled on the QQ webpage Open your QQ Mailbox, then select Settings > Accounts. In the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable the IMAP/SMTP Service, then select Save. Please, note that it might t...
If you’re experiencing troubles adding an AOL account to Spark, please follow these steps. 1. Generate an app password for Spark on the AOL account’s webpage Open the AOL account webpage.
Select Account > Account security.
Click Generate app password or Manage app passwords.
Select Spark from the drop-down menu and click Generate.
Follow the inst...
The clean install clears all your preferences and removes all accounts added to Spark. Follow these steps to perform a clean install: Open Finder and hold the alt button.
On the top menu bar, select Go > Library.
Open the Group Containers folder.
Find and select the folder 3L68KQB4HG.group.com.readdle.smartemail.If you use the beta version of Spa...
If you have come across an error asking you to enable the IMAP protocol when setting up a Gmail or G Suite account, kindly follow the steps below: Open the native webpage of your account and go to Settings > Forwarding and POP/IMAP.
Under IMAP access, click Enable IMAP. Open the Labels tab and make sure that for System labels the Show in IMAP opt...
If you’re experiencing troubles adding a Yandex account to Spark, please follow these steps. 1. Make sure you are using IMAP: Log in to your account in browser.
Click the Settings icon at the top.
Choose All Settings > Email Clients.
Make sure the From the imap.yandex.com server via IMAP checkbox is ticked. 2. Make sure you submit the required l...
Our developers have released the new Spark 2.9.8 update with a fix of garbled text being sent in Spark versions 2.9.0 and newer. Emails with attachments that are sent from Exchange/Office 365 were corrupted and looked like a list of numbers, letters and symbols. To install the new version, please open the App Store > search for Spark > open S...
We are sorry for the inconveniences caused. This issue is likely related to the Spark performance on macOS Big Sur. Our developers released the new Spark 2.9.10 update with optimizations for macOS Big Sur. Please update and check if the issue is resolved: Open the App Store and search for Spark.
Open Spark's page instead of Updates tab and install...
We are sorry you've experienced issues with the search bar on Big Sur. Our developers released the new Spark 2.9.10 update that addresses this issue. Please update and check if the issue is resolved: Open the App Store and search for Spark.
Open Spark's page instead of Updates tab and install the update....