Spark
  • Free download
  • Features
  • Contact us

    Related articles are not found.
    Contents
    • Spark Onboarding
      • Is Spark Available for Windows?
      • Sync Spark Across Multiple Devices
      • Change Your Email For Sync
      • Connect to Your Email Account in Spark
      • Add More Email Accounts to Spark
      • Email Storage and Backups
      • Connect Other Productivity Apps to Spark
      • Enable Notification Badges
      • Customize Notifications
      • Threads
      • Can I Change My Password In Spark?
      • How Can I Remove an Email Account From Spark?
      • Can I Change Advanced Settings For a Custom Account?
      • Set Spark as a default email client
      • Mark as Done
      • Accept or block new senders
      • Pin and Priority
      • Set aside vs Pin vs Snooze
      • Group emails by sender
      • Send large attachments with Spark
    • Using Spark
      • Customize the sidebar
      • Turn on the Dark Mode in Spark
      • Customize your Smart Inbox
      • Customize shortcuts
      • Manage emails with swipes
      • Set default browser and customize the email viewer
      • Personalize the toolbar
      • How to change app language and customize the app on Android 13
      • Compose an email
      • Use email templates
      • Manage email signatures
      • Attach a file to an email
      • Schedule an email to send later
      • Set follow-up reminders
      • Set up an email alias
      • Select the font of your emails
      • Use rich text formatting in emails
      • Email a group of contacts
      • Automatically Cc or Bcc emails
      • Display the Inbox of each account separately
      • Create a Smart Folder
      • Use Smart Search
      • Snooze an Email
      • Perform Actions on Multiple Emails
      • Create a Folder
      • Avatars in Spark
      • How spam is handled in Spark
      • Answer Emails Using Quick Replies
      • Use Siri Shortcuts with Spark
      • Use Keyboard Shortcuts
      • Undo the Last Action
      • How can I print an email?
      • Change the Font for reading emails in Spark
      • How Can I Change the Language in Spark?
      • Use Gmail Labels
      • Can I Connect to One Drive for Business in Spark?
      • Spark Widgets in iOS14
      • Is Family Sharing available for Spark Premium?
      • Spark Widgets on iOS16
      • Use Stage Manager with Spark on iPad
    • Spark for Teams & Billing
      • How to Create and Manage a Team
      • Add and Remove Team Members
      • Shared Drafts: Write Emails Together With Your Team
      • Shared Threads: Discuss Emails With Your Team
      • Shared Links: Move Your Emails Outside the Inbox
      • Team Roles
      • How to Delegate an Email
      • How to Upgrade Spark to Premium
      • Shared Inboxes
    • Troubleshooting
      • Email Is Displayed Incorrectly
      • Wrong Contact Suggestions
      • "Can't reach the server" Message
      • The Badge Displays the Wrong Number
      • Spark on Apple Watch doesn’t work
      • Issues with Smart Search
      • Can’t Receive Push Notifications
      • Cannot Send Emails
      • The App Quits Unexpectedly
      • Remove Irrelevant Contact Suggestions
      • Issues with installing or updating Spark
      • Cannot Set Up a Custom Email Address
      • Cannot Add an Exchange or Office 365 Account
      • Cannot Connect to a Gmail Account
      • Cannot Connect to an iCloud Account
      • Can't Connect to My Account
      • Can’t Connect to a QQ Account
      • Can’t Connect to an AOL Account
      • Can’t Connect to a 126.com or 163.com Account
      • How to Clean Install Spark for Mac
      • Enable the IMAP Protocol for Gmail and G Suite Accounts
      • Can’t Connect to a Yandex Account
    • Calendars & Integrations
      • Enable and view calendars in Spark
      • Add an iCloud calendar to Spark
      • Create an event
      • Edit or delete an event
      • Change calendar notifications and appearance
      • What calendars can I use in Spark?
      • Trello & Spark
      • MeisterTask & Spark
      • Todoist & Spark
      • Asana & Spark
      • Apple’s Reminders & Spark
      • 2Do & Spark integration
      • OmniFocus
      • Things
      • Evernote
      • OneNote
      • Bear
      • Zoom
      • GoToMeeting
      • Google Hangouts & Spark
      • TickTick
    • Privacy & Data
      • Spark Email Privacy: Everything you Need to Know
      • Remove data from Spark & request data copy or deletion
    • Contact us

    Troubleshooting

    Email Is Displayed Incorrectly

    If you have issues with viewing a specific email (links don’t work, attachments aren’t displayed, etc.), please follow the steps below. Mac OS iOS Android Click Spark at the top left of your screen. Open Preferences. Tick Detailed Logging. Open the email which isn’t displayed correctly. Click More    on the top toolbar. Select Tools > Re-parse. O...
    Read more

    Wrong Contact Suggestions

    There are two scenarios when Spark may suggest to you the wrong email address in the “To:”, “Cc:”, or “Bcc” fields. Please see your case and follow the instructions to solve the issue. 1. There is an outdated or misspelled email address To delete a wrong contact suggestion while composing an email in Spark for Mac, click the cross icon near this ema...
    Read more

    "Can't reach the server" Message

    The pop-up message, “Can’t reach the server,” appears in Spark when it fails to access the mail server. This is usually a temporary issue. Please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this ...
    Read more

    The Badge Displays the Wrong Number

    There may be several cases when a notification badge shows the incorrect number. Let’s go through the most common ones. 1. There are no unread emails, but the badge shows a certain number In this case, please try to find the unread emails using the search in Spark. Tap the search icon at the top and type “unread”. If there are such emails, please ma...
    Read more

    Spark on Apple Watch doesn’t work

    If you’re experiencing issues with Spark on your Apple Watch, please try these tricks: Reboot your Apple Watch Re-install the Spark app on your Apple Watch In case this doesn’t help, please contact our support team and provide us with the detailed app logs: Launch Spark on your iPhone or iPad. Tap the menu icon  at the top left. Open Settings > S...
    Read more

    Issues with Smart Search

    If you can’t find a needed email using smart search, please follow these steps. Specify the folder to search through For Gmail accounts , Spark searches through all the folders except Trash and Spam. If you think the needed email is in one of these folders, add “in” and the folder name to your search query. For example, “tickets in trash.” To search...
    Read more

    Can’t Receive Push Notifications

    If you don’t receive any notifications from Spark, please check the notification settings in Spark and on your device. Mac OS iOS Android First, check the notification settings on your Mac: Open System Preferences > Notifications. Select Spark on the list. Tick the preferences you wish. Next, check if you have enabled notifications in Spark: Laun...
    Read more

    Cannot Send Emails

    If you are experiencing issues with sending emails, make sure your network connection is stable and you have a strong signal. If you use Wi-Fi, please try connecting to another network to see if it resolves the issue. After sending an email, please don’t immediately quit Spark. It supports the Undo option, which is available for the 5 seconds after ...
    Read more

    The App Quits Unexpectedly

    If Spark crashes or quits unexpectedly, on any weird action, please reboot your device. If Spark crashes on Mac, please install the latest version from the App Store to see if it solves the issue. If the update can't be installed, we kindly ask you to consider deleting and reinstalling Spark. If that doesn 't help, share the app logs with our suppor...
    Read more

    Remove Irrelevant Contact Suggestions

    When you start typing a recipient’s email in the “To:”, “Cc:”, or “Bcc:” fields, Spark suggests you contacts to autofill. Suggestions include the email addresses you previously interacted with and emails from your contacts app (if you have given Spark access to your contacts). Delete contact suggestions As some contacts become irrelevant or outdated...
    Read more

    Issues with installing or updating Spark

    If you can’t download Spark or have issues with updating it on the App Store, please check the instructions below. Spark doesn 't install Mac OS iOS Android If Spark can 't be downloaded, first of all, please make sure your device meets the following requirements: macOS 10.13 or later 64-bit processor If there are issues with downloading the app fro...
    Read more

    Cannot Set Up a Custom Email Address

    When you add an account to Spark, you may not see your email provider on the list. You can add a custom email address manually. To make sure it connects successfully, please follow the steps below. 1. Check the settings of your email server Make sure your email server meets the following requirements: It supports IMAP protocol — Spark works with IMA...
    Read more

    Cannot Add an Exchange or Office 365 Account

    If you’re experiencing issues adding an Exchange or Office 365 account to Spark, please follow these steps. Step 1. Make sure your account supports IMAP/SMTP or EWS protocol Spark doesn’t support Exchange ActiveSync and POP3 protocols. You can contact the IT administrator at your organization to ask what protocol is used for your Exchange account. A...
    Read more

    Cannot Connect to a Gmail Account

    If you’re experiencing problems adding a Google account to Spark, please follow these steps. 1. Make sure you have the latest version of Spark We are constantly updating Spark and improving its stability and performance. It’s better to have the newest version to be certain Spark works the best. To check if you have the latest version of Spark, open ...
    Read more

    Cannot Connect to an iCloud Account

    The iCloud email address should have the @icloud.com, @me.com or @mac.com domain name. If you have a different email address, please use the tab of your email provider to log into Spark instead of the iCloud tab. Apple requires third-party apps (like Spark) to use app-specific passwords with iCloud accounts. An app-specific password is a single-use ...
    Read more

    Can't Connect to My Account

    While adding your account to Spark, please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off. Some organizations enable a firewall to prevent access to ce...
    Read more

    Can’t Connect to a QQ Account

    If you’re experiencing troubles adding a QQ account to Spark, please follow these steps. 1. Make sure that the IMAP protocol is enabled on the QQ webpage Open your QQ Mailbox, then select Settings > Accounts. In the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable the IMAP/SMTP Service, then select Save. Please, note that it might t...
    Read more

    Can’t Connect to an AOL Account

    If you’re experiencing troubles adding an AOL account to Spark, please follow these steps. 1. Generate an app password for Spark on the AOL account’s webpage Open the AOL account webpage. Select Account > Account security. Click Generate and m anage app passwords. Enter your app's name > Spark > click Generate password. Follow the instructi...
    Read more

    Can’t Connect to a 126.com or 163.com Account

    Spark doesn't support 126.com and 163.com mail servers for now. We are sorry for the inconveniences caused....
    Read more

    How to Clean Install Spark for Mac

    The clean install clears all your preferences and removes all accounts added to Spark. Follow these steps to perform a clean install: Open Finder and hold the alt button. On the top menu bar, select Go > Library. Open the Group Containers folder. Find and select the folder 3L68KQB4HG.group.com.readdle.smartemail.If you use the beta version of Spa...
    Read more

    Enable the IMAP Protocol for Gmail and G Suite Accounts

    If you have come across an error asking you to enable the IMAP protocol when setting up a Gmail or G Suite account, kindly follow the steps below: Open the native webpage of your account and go to Settings > Forwarding and POP/IMAP. Under IMAP access, click Enable IMAP. Open the Labels tab and make sure that for System labels the Show in IMAP opt...
    Read more

    Can’t Connect to a Yandex Account

    If you’re experiencing troubles adding a Yandex account to Spark, please follow these steps. 1. Make sure you are using IMAP: Log in to your account in browser. Click the Settings icon at the top. Choose All Settings > Email Clients.  Make sure the From the imap.yandex.com server via IMAP checkbox is ticked. 2. Make sure you submit the required l...
    Read more

    Features

    • Smart Inbox
    • Smart Search
    • Teams functionality
    • Spark Premium

    Company

    • About us
    • Terms of Use
    • Privacy Policy
    • Blog
    • Media Kit

    How To

    • Add an account
    • Customize Notifications
    • Manage Email Signatures
    • Create templates
    • Contact Support Team
    © 2007 - 2023 Spark Mail Limited.
    Apple, the Apple logo, MacBook, iPad, iPad mini, iPadOS, iPad Pro, iPhone, and Apple Watch, are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store and Mac App Store is a service mark of Apple Inc. registered in the U.S. and other countries and regions.