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    Contents
    • Spark Onboarding
      • Is Spark Available for Windows?
      • Sync Spark Across Multiple Devices
      • Change Your Email For Sync
      • Connect to Your Email Account in Spark
      • Add More Email Accounts to Spark
      • Email Storage and Backups
      • Connect Other Productivity Apps to Spark
      • Enable Notification Badges
      • Customize Notifications
      • Threads
      • Can I Change My Password In Spark?
      • How Can I Remove an Email Account From Spark?
      • Can I Change Advanced Settings For a Custom Account?
      • Set Spark as a default email client
    • Using Spark
      • Customize the sidebar
      • Turn on the Dark Mode in Spark
      • Customize your Smart Inbox
      • Manage emails with swipes
      • Set default browser and customize the email viewer
      • Compose an email
      • Use email templates
      • Schedule an email to send later
      • Manage email signatures
      • Attach a file to an email
      • Set follow-up reminders
      • Set up an email alias
      • Select the font of your emails
      • Use rich text formatting in emails
      • Email a group of contacts
      • Automatically Cc or Bcc emails
      • Display the Inbox of each account separately
      • Create a Smart Folder
      • Use Smart Search
      • Snooze an Email
      • Perform Actions on Multiple Emails
      • Create a Folder
      • Avatars in Spark
      • How spam is handled in Spark
      • Answer Emails Using Quick Replies
      • Use Keyboard Shortcuts
      • Undo the Last Action
      • How can I print an email?
      • Change the Font for reading emails in Spark
      • How Can I Change the Language in Spark?
      • Use Gmail Labels
    • Spark for Teams & Billing
      • How to Create and Manage a Team
      • Add and Remove Team Members
      • Shared Drafts: Write Emails Together With Your Team
      • Shared Threads: Discuss Emails With Your Team
      • Shared Links: Move Your Emails Outside the Inbox
      • Team Roles
      • How to Delegate an Email
      • How to Upgrade Spark to Premium
      • Shared Inboxes
    • Troubleshooting
      • Email Is Displayed Incorrectly
      • Wrong Contact Suggestions
      • "Can't reach the server" Message
      • The Badge Displays the Wrong Number
      • Issues with Smart Search
      • Can’t Receive Push Notifications
      • Can't Send Emails
      • The App Quits Unexpectedly
      • Remove Irrelevant Contact Suggestions
      • Issues with installing or updating Spark
      • Cannot Set Up a Custom Email Address
      • Cannot Add an Exchange or Office 365 Account
      • Cannot Connect to a Gmail Account
      • Cannot Connect to an iCloud Account
      • Can't Connect to My Account
      • Can’t Connect to a QQ Account
      • Can’t Connect to an AOL Account
      • Can’t Connect to a 126.com or 163.com Account
      • How to Clean Install Spark for Mac
      • Enable the IMAP Protocol for Gmail and G Suite Accounts
    • Calendars & Integrations
      • Enable and view calendars in Spark
      • Add an iCloud calendar to Spark
      • Create an event
      • Edit or delete an event
      • Change calendar notifications and appearance
      • What calendars can I use in Spark?
      • Trello & Spark
      • MeisterTask & Spark
      • Todoist & Spark
      • Asana & Spark
      • Apple’s Reminders & Spark
      • 2Do & Spark integration
      • OmniFocus
      • Things
      • Evernote
      • OneNote
      • Bear
      • Zoom
      • GoToMeeting
      • Google Meet & Spark
      • TickTick
      • Agenda
    • Privacy & Data
      • Spark Email Privacy: Everything you Need to Know
      • Remove data from Spark & request data copy or deletion
    • Contact us

    Can’t Connect to a QQ Account

    October 15th, 2024

    If you’re experiencing troubles adding a QQ account to Spark, please follow these steps.

    1. Make sure that the IMAP protocol is enabled on the QQ webpage

    1. Open your QQ Mailbox, then select Settings > Accounts.
    2. In the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable the IMAP/SMTP Service, then select Save.

    Please, note that it might take up to 14 days for the IMAP protocol to be enabled for the account. However, usually it is activated within a day.

    2. Receive an authentication code for Spark:

    • If you have been viewing your QQ Mail in English, switch to Simplified Chinese. Select General > Display > Language and choose Simplified Chinese.
    • Select the second tab on the menu bar.
    • In the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, select the button in the pop-up message.
    • Copy the code that will appear, and using your mobile phone, send that code to the number displayed in the pop-up message.
    • Now you should see another pop-up window with the authorization code that you need to copy and use it when adding your account to Spark.

    3. Add your QQ account to Spark Classic

    Please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off.

    Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator if the access to Spark (as the third-party email application) is allowed. Alternatively, you can try to connect to a different network

    1. Click Spark at the top left of your screen.
    2. Select Add Account > Set up account manually.
    3. Enter your email and the authorization code.

    4. Contact our support team

    If you’re still experiencing troubles adding your QQ account, we are happy to help you personally.

    1. Launch Spark and click Help at the top left of your screen. Select Send Feedback.
    2. A new email window will appear. In the Subject: line, write “Cannot connect to QQ account.” We need this email subject to provide you with a quick, personal reply.
    3. In your message, please write the email address you’re trying to log in and attach a screenshot with the error message appearing when you try to add an account.
    4. Send the email, and our support team will get in touch to solve your problem.
    Note: Spark automatically attaches a .zip file with the application logs to your email. We need the logs for our investigation. This file may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.
    Read next: Can’t Connect to an AOL Account
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    • Customize Notifications
    • Manage Email Signatures
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