Email Is Displayed Incorrectly

If you have issues with viewing a specific email (links don’t work, attachments aren’t displayed, etc.), please follow the steps below.

1. Open Spark Classic.
2. Click Spark at the top left of your screen.
3. Open Settings.
4. Tick Detailed Logging.
5. Open the email which isn’t displayed correctly.
6. Click More   on the top toolbar.
7. Select Tools > Re-parse.
8. Open this email again. If it still looks corrupted, select More  > Tools > Send message data.
9. In your message to our support team, describe the issues you have with this email.
10. Click Send and we’ll get back to you soon.