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    Email Is Displayed Incorrectly

    December 17th, 2020

    If you have issues with viewing a specific email (links don’t work, attachments aren’t displayed, etc.), please follow the steps below.

    Mac OSiOSAndroid
    1. Click Spark at the top left of your screen.
    2. Open Preferences.
    3. Tick Detailed Logging.
    4. Open the email which isn’t displayed correctly.
    5. Click More   on the top toolbar.
    6. Select Tools > Re-parse.
    7. Open this email again. If it still looks corrupted, select More  > Tools > Send message data.
    8. In your message to our support team, describe the issues you have with this email.
    9. Click Send and we’ll get back to you soon.
    1. Tap the menu icon   at the top left.
    2. Select Settings > Support > Diagnostics.
    3. Enable the 'Detailed' and 'Connection' Logging toggles.
    4. Open the problem email.
    5. Tap More   at the bottom right.
    6. Scroll to the right, select Tools > Re-parse.
    7. Open this email again. If re-parsing hasn’t helped, tap More  > Tools > Send message data.
    8. In your message, please specify the issues you have with this email.
    9. Send the email and we’ll get in touch soon.
    1. Tap the menu icon at the top left.
    2. Select Settings > Support > Diagnostics.
    3. Enable the 'Detailed' and 'Connection' Logging toggles.
    4. Open the email you have issues with.
    5. Tap More  at the top right.
    6. Select Tools > Re-parse.
    7. Open the problem email again. If it still looks wrong, tap tap More  > Tools > Send message data.
    8. In your message to our support team, specify the issues you have with this email.
    9. Send the email and we’ll get in touch to fix your problem as soon as possible.
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