The iCloud email address should have the @icloud.com, @me.com or @mac.com domain name. If you have a different email address, please use the tab of your email provider to log into Spark instead of the iCloud tab.
Apple requires third-party apps (like Spark) to use app-specific passwords with iCloud accounts. An app-specific password is a single-use password you generate on the Apple ID webpage and paste into the password field to log into Spark.
To generate an app-specific password, make sure you have two-factor authentication enabled.
Note: Some Apple IDs created in iOS 10.3 or macOS 10.12.4 and later versions are protected with two-factor authentication by default.
If you’re using iOS 10.2 or earlier:
If you have an Apple device, please open either the iOS or Mac section in this article and follow the instructions to enable two-factor authentication.
If you don’t have any Apple devices, you can turn on two-step verification instead. This security method will also allow you to generate an app-specific password and log into Spark.
To enable two-step verification, click on the link below, sign into your Apple ID and follow the onscreen instructions.
Please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off.
Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator if the access to Spark (as the third-party email application) is allowed. Alternatively, you can try to connect to a different network.
Please make sure you add your iCloud email address, not an iCloud alias. You can check your email address in Mail on iCloud.com (click on the Settings icon at the bottom right > Preferences > Accounts).
If your iCloud account is the first one you try to add to Spark, launch the app and click Start Using Spark. Enter your iCloud email address, tick the checkbox to agree with Spark Terms of Use and the Privacy Policy and click Next.
Then, generate and paste an app-specific password as described above.
If your iCloud account is the first one you try to add to Spark, launch the app and tap Skip or Got It on the welcome screen. Enter your email address, tick the checkbox to agree with the Spark Terms of Use and the Privacy Policy and tap Next.
Then, generate and paste an app-specific password as described above.
If your iCloud account is the first one you try to add to Spark, launch the app and tap Skip or Got It on the welcome screen. Enter your email address, tick the checkbox to agree with the Spark Terms of Use and the Privacy Policy and tap Next.
Then, generate and paste an app-specific password as described above.
Note: App-specific passwords work only for the iCloud email address with the @icloud.com, @me.com or @mac.com domain name. This address can differ from your Apple ID email address (e.g. your Apple ID may be linked to Gmail, Outlook, or other emails). You can see the iCloud email address you need in the “Reachable At” section on the Apple ID webpage.
If you’re experiencing issues adding your iCloud account, we are happy to help you personally.
Please note: There is no possibility to access Spark and contact us if the email account you can’t connect to Spark is the first account you try to add.
In this case, please add any other email account [link] to Spark at first. Then, try to add your iCloud account. If it fails to connect, contact our support team as described below.
Please note: There is no possibility to access Spark and contact us if the email account you can’t connect to Spark is the first account you try to add.
In this case, please add any other email account to Spark at first. Then, try to add your iCloud account. If it fails to connect, contact our support team as described above.
Spark automatically attaches a .zip file with the application logs to your email. We need the logs for our investigation. This file may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.
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