The pop-up message, “Can’t reach the server,” appears in Spark when it fails to access the mail server. This is usually a temporary issue.
Please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off.
Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator if the access to Spark (as the third-party email application) or Google (Spark uses its servers) is allowed. Alternatively, you can try to connect to a different network.
You can try to log into your email account via a browser. If your account fails to connect, there might be a temporary problem with the server of your email provider.
If the “Can’t reach the server” message appears frequently or prevents you from sending or receiving emails, please contact our support team.
Note: If you have Detailed and Connection logs enabled, we can receive better details regarding your issue. To see if these logs are enabled, open Preferences > General > Logging.
Note: Spark automatically attaches a .zip file with the application logs to your email. They are used only for our investigation. This file may contain sensitive personal data, but we assure you we treat it as confidential information.