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Spark Onboarding
- Is Spark Available for Windows?
- Sync Spark Across Multiple Devices
- Change Your Email For Sync
- Connect to Your Email Account in Spark
- Add More Email Accounts to Spark
- Email Storage and Backups.
- Connect Other Productivity Apps to Spark
- Enable Notification Badges
- Customize Notifications
- Threads
- Can I Change My Password In Spark?
- How Can I Remove an Email Account From Spark?
- Can I Change Advanced Settings For a Custom Account?
- Set Spark as a default email client
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Using Spark
- Customize the sidebar
- Turn on the Dark Mode in Spark
- Customize your Smart Inbox
- Customize shortcuts
- Manage emails with swipes
- Set default browser and customize the email viewer
- Personalize the toolbar
- Compose an email
- Use email templates
- Manage email signatures
- Attach a file to an email
- Schedule an email to send later
- Set follow-up reminders
- Set up an email alias
- Select the font of your emails
- Use rich text formatting in emails
- Email a group of contacts
- Automatically Cc or Bcc emails
- Create a Smart Folder
- Use Smart Search
- Snooze an Email
- Perform Actions on Multiple Emails
- Create a Folder
- Avatars in Spark
- Answer Emails Using Quick Replies
- Use Siri Shortcuts with Spark
- Use Keyboard Shortcuts
- Undo the Last Action
- How can I print an email?
- Change the Font for reading emails in Spark
- How Can I Change the Language in Spark?
- Use Gmail Labels
- Can I Connect to One Drive for Business in Spark?
- Spark Widgets in iOS14
- Spark for Teams & Billing
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Troubleshooting
- Email Is Displayed Incorrectly
- Wrong Contact Suggestions
- "Can't reach the server" Message
- The Badge Displays the Wrong Number
- Spark on Apple Watch doesn’t work
- Issues with Smart Search
- Can’t Receive Push Notifications
- Cannot Send Emails
- The App Quits Unexpectedly
- Remove Irrelevant Contact Suggestions
- Issues with installing or updating Spark
- Cannot Set Up a Custom Email Address
- Cannot Add an Exchange or Office 365 Account
- Cannot Connect to a Gmail Account
- Cannot Connect to an iCloud Account
- Can't Connect to My Account
- Can’t Connect to a QQ Account
- Can’t Connect to an AOL Account
- Can’t Connect to a 126.com or 163.com Account
- How to Clean Install Spark for Mac
- Enable the IMAP Protocol for Gmail and G Suite Accounts
- Can’t Connect to a Yandex Account
- Issues with sending emails from Exchange/Office 365 accounts
- Emails can't be moved (Big Sur)
- Search doesn't work (Big Sur)
- Calendars & Integrations
- Privacy & Data
- Contact us
"Can't reach the server" Message
The pop-up message, “Can’t reach the server,” appears in Spark when it fails to access the mail server. This is usually a temporary issue.
Please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off.
Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator if the access to Spark (as the third-party email application) or Google (Spark uses its servers) is allowed. Alternatively, you can try to connect to a different network.
You can try to log into your email account via a browser. If your account fails to connect, there might be a temporary problem with the server of your email provider.
If the “Can’t reach the server” message appears frequently or prevents you from sending or receiving emails, please contact our support team.
- Launch Spark and click Help at the top left of your screen.
- Select Send Feedback.
- A new email window will appear. In the Subject: line, write “Can’t reach the server for my account.” We need this email subject to provide you with a quick, personal reply.
- In your email, please specify the email address you have the issue with. This email address displays in the “Can’t reach the server” message. Please describe what happens when you see this message. For example, you can’t get new emails or have problems with sending messages.
- Send the email, and our support team will get in touch to solve your problem.
Note: If you have Detailed and Connection logs enabled, we can receive better details regarding your issue. To see if these logs are enabled, open Preferences > General > Logging.
- In Spark, tap the menu icon
at the top left. - Select Settings > Support > Diagnostics.
- Select Send Diagnostics Information.
- A new email window will appear. In the Subject: line, write “Can’t reach the server for my account.” We need this email subject to provide you with a quick, personal reply.
- In your email, please specify the email address you have the issue with. This email address displays in the “Can’t reach the server” message. Please describe what happens when you see this message. For example, you can’t get new emails or have problems with sending messages.
- Send the email, and our support team will get in touch to solve your problem.
- In Spark, tap the menu icon
at the top left. - Select Settings > Support > Diagnostics.
- Select Send Diagnostics Information.
- A new email window will appear. In the Subject: line, write “Can’t reach the server for my account.” We need this email subject to provide you with a quick, personal reply.
- In your email, please specify the email address you have the issue with. This email address displays in the “Can’t reach the server” message. Please describe what happens when you see this message. For example, you can’t get new emails or have problems with sending messages.
- Send the email, and our support team will get in touch to solve your problem.
Note: Spark automatically attaches a .zip file with the application logs to your email. They are used only for our investigation. This file may contain sensitive personal data, but we assure you we treat it as confidential information.