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    Contents
    • Spark Onboarding
      • Is Spark Available for Windows?
      • Sync Spark Across Multiple Devices
      • Change Your Email For Sync
      • Connect to Your Email Account in Spark
      • Add More Email Accounts to Spark
      • Email Storage and Backups
      • Connect Other Productivity Apps to Spark
      • Enable Notification Badges
      • Customize Notifications
      • Threads
      • Can I Change My Password In Spark?
      • How Can I Remove an Email Account From Spark?
      • Can I Change Advanced Settings For a Custom Account?
      • Set Spark as a default email client
    • Using Spark
      • Customize the sidebar
      • Turn on the Dark Mode in Spark
      • Customize your Smart Inbox
      • Manage emails with swipes
      • Set default browser and customize the email viewer
      • Compose an email
      • Use email templates
      • Schedule an email to send later
      • Manage email signatures
      • Attach a file to an email
      • Set follow-up reminders
      • Set up an email alias
      • Select the font of your emails
      • Use rich text formatting in emails
      • Email a group of contacts
      • Automatically Cc or Bcc emails
      • Display the Inbox of each account separately
      • Create a Smart Folder
      • Use Smart Search
      • Snooze an Email
      • Perform Actions on Multiple Emails
      • Create a Folder
      • Avatars in Spark
      • How spam is handled in Spark
      • Answer Emails Using Quick Replies
      • Use Keyboard Shortcuts
      • Undo the Last Action
      • How can I print an email?
      • Change the Font for reading emails in Spark
      • How Can I Change the Language in Spark?
      • Use Gmail Labels
    • Spark for Teams & Billing
      • How to Create and Manage a Team
      • Add and Remove Team Members
      • Shared Drafts: Write Emails Together With Your Team
      • Shared Threads: Discuss Emails With Your Team
      • Shared Links: Move Your Emails Outside the Inbox
      • Team Roles
      • How to Delegate an Email
      • How to Upgrade Spark to Premium
      • Shared Inboxes
    • Troubleshooting
      • Email Is Displayed Incorrectly
      • Wrong Contact Suggestions
      • "Can't reach the server" Message
      • The Badge Displays the Wrong Number
      • Issues with Smart Search
      • Can’t Receive Push Notifications
      • Can't Send Emails
      • The App Quits Unexpectedly
      • Remove Irrelevant Contact Suggestions
      • Issues with installing or updating Spark
      • Cannot Set Up a Custom Email Address
      • Cannot Add an Exchange or Office 365 Account
      • Cannot Connect to a Gmail Account
      • Cannot Connect to an iCloud Account
      • Can't Connect to My Account
      • Can’t Connect to a QQ Account
      • Can’t Connect to an AOL Account
      • Can’t Connect to a 126.com or 163.com Account
      • How to Clean Install Spark for Mac
      • Enable the IMAP Protocol for Gmail and G Suite Accounts
    • Calendars & Integrations
      • Enable and view calendars in Spark
      • Add an iCloud calendar to Spark
      • Create an event
      • Edit or delete an event
      • Change calendar notifications and appearance
      • What calendars can I use in Spark?
      • Trello & Spark
      • MeisterTask & Spark
      • Todoist & Spark
      • Asana & Spark
      • Apple’s Reminders & Spark
      • 2Do & Spark integration
      • OmniFocus
      • Things
      • Evernote
      • OneNote
      • Bear
      • Zoom
      • GoToMeeting
      • Google Meet & Spark
      • TickTick
      • Agenda
    • Privacy & Data
      • Spark Email Privacy: Everything you Need to Know
      • Remove data from Spark & request data copy or deletion
    • Contact us

    The Badge Displays the Wrong Number

    October 15th, 2024

    There may be several cases when a notification badge shows the incorrect number. Let’s go through the most common ones.

    1. There are no unread emails, but the badge shows a certain number

    In this case, please try to find the unread emails using the search in Spark. Tap the search icon at the top and type “unread”. If there are such emails, please mark them as read (you can use batch actions to do it faster). Now, the badge count should be correct.

    Please note: Gmail accounts also include unread chats to the badge count. To check if you have any unread chats, open the Gmail webpage, click More on the left sidebar and select Chats.

    If the badge still shows the wrong number, please use the instructions at the end of this article to contact our support team.

    2. The badge count differs from the actual number of unread emails

    If you have a Gmail account connected to Spark, please make sure you have no unread chats, as Gmail also includes them in the badge count. Go to the Gmail webpage, click More on the left sidebar and select Chats. If there are unread chats, please mark them as read.

    We also recommend you make sure the badges in Spark are enabled for all your accounts.

    1. Click Spark at the top left of your screen.
    2. Select Settings > Notifications > Badges.
    3. Tick Enable dock icon badge.
    4. Select one of the options in the Dock count section. To see badges only for unread emails, choose New Messages Only. To see badges for all emails in your inbox, choose Whole Inbox.
    5. Tick the email addresses you want to use badges with.

    Now, check if notifications are enabled for the accounts you want to use badges with:

    1. Open Settings > Notifications.
    2. Click on the needed account on the left.
    3. Make sure either All or Smart option is ticked.

    Contact our support team

    If the issue with badges persists, please send us the detailed app logs and the screenshots showing the badge count and the number of unread emails in your inbox.

    1. Click Spark at the top left of your screen.
    2. Open Settings.
    3. Tick Detailed Logging.
    4. Wait for the badge to show an incorrect number again and make screenshots.
    5. Launch Spark and click Help at the top left of the screen.
    6. Select Send Feedback.
    7. A new email window with the attached logs will appear will appear. In the Subject: line, write “Incorrect badge count.”
    8. Attach screenshots of the issue.
    9. Send the email and our team will contact you soon.
    Note: The logs may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.
    Read next: Issues with Smart Search
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