There may be several cases when a notification badge shows the incorrect number. Let’s go through the most common ones.
In this case, please try to find the unread emails using the search in Spark. Tap the search icon at the top and type “unread”. If there are such emails, please mark them as read (you can use batch actions to do it faster). Now, the badge count should be correct.
Please note: Gmail accounts also include unread chats to the badge count. To check if you have any unread chats, open the Gmail webpage, click More on the left sidebar and select Chats.
If the badge still shows the wrong number, please use the instructions at the end of this article to contact our support team.
If you have a Gmail account connected to Spark, please make sure you have no unread chats as Gmail also includes them to the badge count. Go to the Gmail webpage, click More on the left sidebar and select Chats. If there are unread chats, please mark them as read.
We also recommend you make sure the badges in Spark are enabled for all your accounts.
Now, check if notifications are enabled for the accounts you want to use badges with:
Next, check if notifications are enabled for the accounts you want to use badges with:
If the issue with badges persists, please send us the detailed app logs and the screenshots showing the badge count and the number of unread emails in your inbox.
Note: The logs may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.Read next: Spark on Apple Watch doesn’t work