If you can’t find a needed email using smart search, please follow these steps.
For Gmail accounts, Spark searches through all the folders except Trash and Spam. If you think the needed email is in one of these folders, add “in” and the folder name to your search query. For example, “tickets in trash.” To search through multiple folders, separate their names with commas.
For non-Gmail accounts, Spark searches in Inbox and Archive by default. To look for emails in other folder, please specify its name in your search query. It can be a standard folder like Drafts or a custom folder you created.
Type “in” and the folder name in the search field and enter a word or phrase you’re looking for. For example, “partnership in sent.”
To learn more about how smart search in Spark works, check this article.
If you’re still experiencing issues with search, we are ready to help you personally. Our team needs detailed logs and the screenshots with search results both from Spark and the web page of your email provider. It helps us investigate your problem as soon as possible.
Note: Spark automatically attaches a .zip file with the application logs to your email. They are used only for our investigation. This file may contain sensitive personal data, but we assure you we treat it as confidential information.Read next: Can’t Receive Push Notifications