If Spark crashes or quits unexpectedly, on any weird action, please reboot your device.
If Spark crashes on Mac, please install the latest version from the App Store to see if it solves the issue. If the update can't be installed, we kindly ask you to consider deleting and reinstalling Spark.
If that doesn 't help, share the app logs with our support team. We need this information to investigate your issue. In your email, please describe the sequence of actions you follow before Spark crashes.
There are two types of logs you can send us.
There are two types of logs you can send us.
Note: The logs may contain sensitive personal data, and we assure you we’ll treat them as confidential information.
If Spark crashes when you view or perform actions on a certain email, please send us its message data for the testing.