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    Contents
    • Spark Onboarding
      • Is Spark Available for Windows?
      • Sync Spark Across Multiple Devices
      • Change Your Email For Sync
      • Connect to Your Email Account in Spark
      • Add More Email Accounts to Spark
      • Email Storage and Backups
      • Connect Other Productivity Apps to Spark
      • Enable Notification Badges
      • Customize Notifications
      • Threads
      • Can I Change My Password In Spark?
      • How Can I Remove an Email Account From Spark?
      • Can I Change Advanced Settings For a Custom Account?
      • Set Spark as a default email client
      • Mark as Done
      • Accept or block new senders
      • Pin and Priority
      • Set aside vs Pin vs Snooze
      • Group emails by sender
      • Send large attachments with Spark
    • Using Spark
      • Customize the sidebar
      • Turn on the Dark Mode in Spark
      • Customize your Smart Inbox
      • Customize shortcuts
      • Manage emails with swipes
      • Set default browser and customize the email viewer
      • Personalize the toolbar
      • How to change app language and customize the app on Android 13
      • Compose an email
      • Use email templates
      • Manage email signatures
      • Attach a file to an email
      • Schedule an email to send later
      • Set follow-up reminders
      • Set up an email alias
      • Select the font of your emails
      • Use rich text formatting in emails
      • Email a group of contacts
      • Automatically Cc or Bcc emails
      • Display the Inbox of each account separately
      • Create a Smart Folder
      • Use Smart Search
      • Snooze an Email
      • Perform Actions on Multiple Emails
      • Create a Folder
      • Avatars in Spark
      • How spam is handled in Spark
      • Answer Emails Using Quick Replies
      • Use Siri Shortcuts with Spark
      • Use Keyboard Shortcuts
      • Undo the Last Action
      • How can I print an email?
      • Change the Font for reading emails in Spark
      • How Can I Change the Language in Spark?
      • Use Gmail Labels
      • Can I Connect to One Drive for Business in Spark?
      • Spark Widgets in iOS14
      • Is Family Sharing available for Spark Premium?
      • Spark Widgets on iOS16
      • Use Stage Manager with Spark on iPad
    • Spark for Teams & Billing
      • How to Create and Manage a Team
      • Add and Remove Team Members
      • Shared Drafts: Write Emails Together With Your Team
      • Shared Threads: Discuss Emails With Your Team
      • Shared Links: Move Your Emails Outside the Inbox
      • Team Roles
      • How to Delegate an Email
      • How to Upgrade Spark to Premium
      • Shared Inboxes
    • Troubleshooting
      • Email Is Displayed Incorrectly
      • Wrong Contact Suggestions
      • "Can't reach the server" Message
      • The Badge Displays the Wrong Number
      • Spark on Apple Watch doesn’t work
      • Issues with Smart Search
      • Can’t Receive Push Notifications
      • Cannot Send Emails
      • The App Quits Unexpectedly
      • Remove Irrelevant Contact Suggestions
      • Issues with installing or updating Spark
      • Cannot Set Up a Custom Email Address
      • Cannot Add an Exchange or Office 365 Account
      • Cannot Connect to a Gmail Account
      • Cannot Connect to an iCloud Account
      • Can't Connect to My Account
      • Can’t Connect to a QQ Account
      • Can’t Connect to an AOL Account
      • Can’t Connect to a 126.com or 163.com Account
      • How to Clean Install Spark for Mac
      • Enable the IMAP Protocol for Gmail and G Suite Accounts
      • Can’t Connect to a Yandex Account
    • Calendars & Integrations
      • Enable and view calendars in Spark
      • Add an iCloud calendar to Spark
      • Create an event
      • Edit or delete an event
      • Change calendar notifications and appearance
      • What calendars can I use in Spark?
      • Trello & Spark
      • MeisterTask & Spark
      • Todoist & Spark
      • Asana & Spark
      • Apple’s Reminders & Spark
      • 2Do & Spark integration
      • OmniFocus
      • Things
      • Evernote
      • OneNote
      • Bear
      • Zoom
      • GoToMeeting
      • Google Hangouts & Spark
      • TickTick
    • Privacy & Data
      • Spark Email Privacy: Everything you Need to Know
      • Remove data from Spark & request data copy or deletion
    • Contact us

    Cannot Connect to a Gmail Account

    November 30th, 2022

    If you’re experiencing problems adding a Google account to Spark, please follow these steps.

    1. Make sure you have the latest version of Spark

    We are constantly updating Spark and improving its stability and performance. It’s better to have the newest version to be certain Spark works the best.

    To check if you have the latest version of Spark, open the App Store > Updates or Google Play > Menu > My apps & games. If there is an update for Spark, install it.

    2. Make sure you submit the needed login details

    If you have generated an app-specific password, please note you need to enter the standard password from your email account. You don’t need to submit an app-specific password in Spark.

    If you have two-step verification enabled, you need to enter an additional verification code after submitting your password.

    3. Check the network connection

    Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator of your network if the access to Gmail and Spark (as the third-party email application) is allowed.

    Alternatively, you can try to connect your Gmail account using a different network.

    Note: If you live in China, you may have issues with connecting to a Google account due to the firewall enabled in your country. Our team is working on a solution to make Spark available for you.

    4. Turn off a VPN

    We can’t guarantee Spark will work properly with a VPN enabled. The quality of the performance via VPN solely relies on the servers of the VPN network.

    5. Try to log into your Google account in a browser

    Go to the Gmail webpage and enter your email and password to sign in. If you can sign into your account in a browser, try to do it again in Spark.

    6. Contact our support team

    If none of the steps described above have worked for you, we are happy to help you personally.

    Mac OSiOSAndroid
    1. Launch Spark and click Help at the top left of your screen.
    2. Select Send Feedback.
    3. A new email window will appear. In the Subject: line, write “Cannot connect to Gmail”. We need this email subject to provide you with a quick, personal reply.
    4. In your message, write the email address you’re trying to log in and attach a screenshot with the error message appearing when you try to add an account.
    5. Send the email, and our support team will get in touch to solve your problem.
    1. Tap the menu icon   at the top left.
    2. Open Settings > Support > Diagnostics > Send Diagnostics Information.
    3. A new email window will appear. In the Subject: line, write “Cannot connect to Gmail”. We need this email subject to provide you with a quick, personal reply.
    4. In your message, write the email address you’re trying to log in and attach a screenshot with the error message appearing when you try to add an account.
    5. Send the email, and our support team will get in touch to solve your problem.
    Note: There is no possibility to access Spark and contact us if the email account you can’t connect to Spark is the first account you try to add.

    In this case, please add any other email account to Spark at first. Then, try to add your primary account. If it fails to connect, contact our support team as described above.

    1. Tap the menu icon   at the top left.
    2. Open Settings > Support > Diagnostics > Send Diagnostics Information.
    3. A new email window will appear. In the Subject: line, write “Cannot connect to Gmail”. We need this email subject to provide you with a quick, personal reply.
    4. In your message, write the email address you’re trying to log in and attach a screenshot with the error message appearing when you try to add an account.
    5. Send the email, and our support team will get in touch to solve your problem.
    Note: There is no possibility to access Spark and contact us if the email account you can’t connect to Spark is the first account you try to add.

    In this case, please add any other email account to Spark at first. Then, try to add your primary account. If it fails to connect, contact our support team as described above.

    Spark automatically attaches a .zip file with the application logs to your email. We need the logs for our investigation. This file may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.

    Read next: Cannot Connect to an iCloud Account
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    • Manage Email Signatures
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