Scanner Pro
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    Contents
    • Using Scanner
      • Install Scanner Pro
      • Install Scanner Mini
      • Scanner Pro and Scanner Mini difference
      • Supported languages
      • Open the Scanner settings
      • Editing options in Scanner
      • How to crop and rotate scans
      • Choose your scan size (Custom, A4, A5…)
      • Change the color mode
      • Erase irrelevant details
      • Straighten curved lines on scans
      • Create a scan
      • Create a multi-page scan
      • Create a folder
      • Creating subfolders
      • Move scans into a folder
      • Rename a folder
      • Rename a scan
      • Reorder pages within a multi-page scan
      • Switch between the Grid and List views
      • Sorting options
      • Create Expense Reports
      • Import Documents
      • Choose between saving as a PDF, JPEG, or TXT
      • Share scans using the Export Button
      • Send faxes from the scanner app
      • Print scans
      • Share scans from cloud via a link
      • Share scans with Android devices
      • Transfer scans to desktop
      • Password protect scans while exporting
      • Share scanned files through a link
      • Use your cloud storage with Scanner
      • Connect new cloud storage and choose the upload mode
      • How to manually upload files to cloud storage
      • Use iCloud and Share with iCloud Drive differences
      • Text Recognition (OCR)
      • How to search through the recognised text
      • Scanner Widgets
      • Quick Actions
      • Scan documents in iMessages
      • Workflows
      • Smart Categories
    • Billing & Subscription
      • Use Scanner for free, or subscribe
      • How to check and manage your subscription status
      • How to cancel the free trial for Scanner PLUS
      • Refund processes in Scanner Pro and Scanner Mini
    • Troubleshooting
      • Missing/not loading scans in Scanner Pro
      • Can't email scans
      • Scanner crashes
      • There are no iCloud Sync and Store Scans in iCloud options in Scanner Pro Settings
      • Scanner freezes
      • Unable to scan
      • Restore accidentally deleted scans
      • Scans don’t auto upload to my cloud storage
      • Fax did not go through
      • Fax option is disabled
      • Can't delete duplicates
      • Auto-capture doesn't work
      • Can't see files in iCloud Drive
      • Pro features are unavailable
      • Scans are stored in another Readdle folder on iCloud Drive
      • Multipage scans are shared as separate files
    • Privacy & Data
      • Scanner privacy FAQ
      • Password protect the Scanner app
    • Contact us
    Home Troubleshooting Pro features are unavailable

    Pro features are unavailable

    Sometimes the advanced Pro features are unavailable, so if you've purchased the app, please make sure that you're using the same Apple ID and try following these steps: 

    1. Launch Scanner Pro.
    2. Go to Settings > Subscriptions.
    3. Tap Restore Purchase.

    If that doesn't work, you should refresh your App Store account settings. Here’s how:

    1. Open the App Store app.
    2. Tap your Account icon in the top right corner.
    3. Scroll down and tap Sign Out.
    4. Restart your device.
    5. Sign back in to your App Store account.
    6. After logging back in, open Scanner Pro again, go to Settings > Subscriptions, and tap Restore Purchase again. 

    If you are using a different or new Apple ID, please note that Apple doesn't allow transferring purchases between Apple IDs. To access your Scanner Pro Plus features, you must use the same Apple ID you used for your original purchase.

    To see if Scanner Pro is listed under your Purchases, you can just follow the steps in this Apple Support article. 

    If you don’t see Scanner Pro, it might have been bought with a different Apple ID. In that case, please log in with the correct account to access your Plus features.

    Once you're signed in with the correct Apple ID, please do this: 

    1. Launch Scanner Pro.
    2. Go to Settings > Subscriptions.
    3. Tap Restore Purchase.

    This should help you regain access to all your Plus features. 
     

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    How to

    • Create a new scan
    • Make better scans
    • Scan from Gallery
    • Edit a scan
    • Fax a document
    • Organize scans

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