Scanner crashes

If Scanner Pro crashes, you will need our assistance with the investigation. Please get in touch with our Support Team by following the instructions below. We’ll ask you for crash logs—the data the app generates when it crashes. These logs contain information related to where the issues causing the crash occurred. Looking at these logs will help us investigate and fix the issue. Please note that crash logs generated by our system do not contain any parts of your documents.

1. Open the iOS Settings app > Privacy & Security. 
2. Scroll down and tap Analytics & Improvements > Analytics data.
3. Scroll down and tap the last item, which starts with "ScannerPro" or "ScannerMini" (depending on the app you use) and shows the date you encountered the crash.

1. Once you open the needed crash log, you can just tap the Share icon at the top right.
2. Tap the icon of your email service app.

• In the To: line, paste rdsupport@readdle.com.
• In the subject line, type "Scanner crashes”. 
• In your message, specify when the app crashes: on start, while scanning, or on other actions (please describe). If the app crashes on start, specify how many scans you have in Scanner.

3. Tap Send.