Scanner Pro crashes

The following article was translated from English using a machine translation service.

If you've experienced crashes in Scanner Pro, here are the first troubleshooting steps you could try: 

• Try to restart your device
• Make sure you're using the latest version of Scanner Pro

If the crashes persist, you will need our assistance with the investigation. Please contact our Support Team by following the instructions below. We’ll ask you for crash logs—the data the app generates when it crashes. These logs contain information related to where the issues causing the crash occurred. Looking at these logs will help us investigate and fix the issue. Please note that crash logs generated by our system do not contain any parts of your documents.

1. Open the iOS Settings app > Privacy & Security. 
2. Scroll down and tap Analytics & Improvements > Analytics data.
3. Scroll down and tap the last item, which starts with "ScannerPro" and shows the date you encountered the crash.

1. Once you open the required crash log, tap the Share icon at the top right.
2. Tap the icon of your email service app.

• In the To: line, paste rdsupport@readdle.com.
• In the subject line, type "Scanner Pro crashes”. 
• In your message, specify when the app crashes: at startup, while scanning, or during other actions (please describe). If the app crashes on start, specify how many scans you have in Scanner Pro.

3. Tap Send.