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    Contents
    • Using Scanner
      • Install Scanner Pro
      • Install Scanner Mini
      • Scanner Pro and Scanner Mini difference
      • Supported languages
      • Open the Scanner settings
      • Editing options in Scanner
      • How to crop and rotate scans
      • Choose your scan size (Custom, A4, A5…)
      • Change the color mode
      • Erase irrelevant details
      • Straighten curved lines on scans
      • Create a scan
      • Create a multi-page scan
      • Create a folder
      • Creating subfolders
      • Move scans into a folder
      • Rename a folder
      • Rename a scan
      • Reorder pages within a multi-page scan
      • Switch between the Grid and List views
      • Sorting options
      • Create Expense Reports
      • Import Documents
      • Choose between saving as a PDF, JPEG, or TXT
      • Share scans using the Export Button
      • Send faxes from the scanner app
      • Print scans
      • Share scans from cloud via a link
      • Share scans with Android devices
      • Transfer scans to desktop
      • Password protect scans while exporting
      • Share scanned files through a link
      • Use your cloud storage with Scanner
      • Connect new cloud storage and choose the upload mode
      • How to manually upload files to cloud storage
      • Use iCloud and Share with iCloud Drive differences
      • Text Recognition (OCR)
      • How to search through the recognised text
      • Scanner Widgets
      • Quick Actions
      • Scan documents in iMessages
      • Workflows
      • Smart Categories
    • Billing & Subscription
      • Use Scanner for free, or subscribe
      • How to check and manage your subscription status
      • How to cancel the free trial for Scanner PLUS
      • Refund processes in Scanner Pro and Scanner Mini
    • Troubleshooting
      • Missing/not loading scans in Scanner Pro
      • Can't email scans
      • Scanner crashes
      • There are no iCloud Sync and Store Scans in iCloud options in Scanner Pro Settings
      • Scanner freezes
      • Unable to scan
      • Restore accidentally deleted scans
      • Scans don’t auto upload to my cloud storage
      • Fax did not go through
      • Fax option is disabled
      • Can't delete duplicates
      • Auto-capture doesn't work
      • Can't see files in iCloud Drive
      • Pro features are unavailable
      • Scans are stored in another Readdle folder on iCloud Drive
      • Multipage scans are shared as separate files
    • Privacy & Data
      • Scanner privacy FAQ
      • Password protect the Scanner app
    • Contact us
    Home Troubleshooting Can't see files in iCloud Drive

    Can't see files in iCloud Drive

    If the app has stopped syncing to iCloud automatically, here are the steps we recommend:

    1. Open the iCloud.com web version. 
    2. Go to iCloud Drive, and look for the Scanner by Readdle folder.
    3. Check if your scans are there. If not, please check other Readdle folders, such as PDF Expert, Documents, or Scanner Mini.
    4. On your iOS device, open the Files app, go to iCloud Drive, and verify if the scans are being uploaded there.
    5. Next, open the Scanner Pro app, go to Settings, and toggle off and then on the Store Scans in iCloud Drive option.
    6. Finally, please make sure you have at least 1GB of available storage in your iCloud Drive.

    If nothing helps, please get in touch with us at rdsupport@readdle.com - we're happy to help you personally! 

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    How to

    • Create a new scan
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    • Organize scans

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