This article will lead through the steps to push scans back to Scanner Pro or Scanner Mini if they seem to disappear from the app.
By default, Scanner backs up your files by uploading them to iCloud so that you certainly don’t lose the files while, for example, reinstalling or updating the app. Unless this setting is disabled later on while using the app, all your scans are kept in iCloud and that’s why it can take some time for them to appear in your Scanner app.
How to push the scans kept in iCloud to load to Scanner
- Keep the Scanner Pro app open on your device for a while to ensure all scans synchronize properly.
- Make sure your device is connected to a stable WiFi network during this process.
- Keep your screen unlocked to avoid any interruptions in the synchronization.
- If nothing helps, drop us a line at rdsupport@readdle.com.
What happens when iCloud sync and backup is disabled
If you disable the "Use iCloud for Sync" and "Store Scans in iCloud Drive" toggles in Scanner Settings
, synchronization stops, and your files are kept locally on your device only. This means that your files will not appear in Scanner if you reinstall it or log in with the same Apple ID on a new device.
Please note that if the iCloud backup is turned off, files that disappeared after reinstalling can’t be restored in Scanner in any way. However, if you’d enabled Auto Upload, you may find the scans in the cloud storage you linked to Scanner. While it’s currently not possible to import them back to Scanner, you’ll still be able to access the files.