This article walks you through how to push scans back to Scanner Pro if they seem to disappear from the app.
By default, Scanner Pro backs up your files by uploading them to iCloud so that you certainly don’t lose them while, for example, reinstalling or updating the app. Unless this setting is disabled later while using the app, all your scans are stored in iCloud, which is why they may take some time to appear in your Scanner Pro app.
How to push the scans kept in iCloud to load into Scanner Pro
- Open Scanner Pro.
- Enable the iCloud Sync toggle in the app's Settings.
- Keep the Scanner Pro app open on your device for a while to ensure all scans synchronize properly.
- During this process, ensure your device is connected to a stable Wi-Fi network.
- Keep your screen unlocked to avoid any interruptions in the synchronization.
If nothing helps, drop us a line at rdsupport@readdle.com.
What happens when iCloud sync and backup are disabled
If you disable the iCloud Sync and Store Scans in iCloud Drive toggles in Scanner Pro Settings
, synchronization stops, and your files are kept locally on your device only. This means that your files will not appear in Scanner Pro if you reinstall it or log in with the same Apple ID on a new device.
You can learn more about the difference between iCloud Sync and Store Scans in iCloud Drive settings in this article.
Please note that if iCloud backup is turned off, files that disappeared after reinstalling can’t be restored in Scanner Pro. However, if you’d enabled Auto Upload, you may find the scans in the cloud storage you linked to Scanner Pro. Here's how you can import those files back to the app:
- Open Scanner Pro.
- Tap the three dots icon at the top right.
- Select Import.
- Navigate to your cloud storage and select the files you'd like to get back to the app.
- Once selected, tap Open to complete the process.