The following article was translated from English using a machine translation service.
If the Scanner app doesn’t respond or freezes, you can troubleshoot this issue immediately or get help from our Support Team—follow the article to proceed.
Step 1. Force restart your device
First, please ensure the issue is not a temporary glitch. The steps to force restart an iPhone depend on the model—you can see them in this Apple guide.
Step 2. Disable Camera Stabilization in Scanner Pro
- Launch Scanner > Settings > Scanning.
- Disable the Camera Stabilization toggle.
Step 3. Contact our Support Team
How to contact our Support Team and send the logs for further investigation:
- Open the Scanner Pro app and go to Settings.
- Open the Help & Support tab > tap Diagnostics.
- Enable the Detailed Logging"toggle > tap Send Diagnostics Information.
- In the subject line, type "Scanner Pro freezes”.
- In your message, describe when the app freezes.
- Tap Send.
The data you send us may contain sensitive personal information, so we encourage you to review it before sending it. Of course, we will treat the data as confidential, share it, and retain it in accordance with our Privacy Notice. Please note that you can always exercise your data rights by contacting us at dpo@readdle.com.