Fax did not go through

If you received a message that the fax failed, here’s how to resend it (you won’t be charged for resending):

1. Open Scanner Pro and tap the settings icon at the top left.
2. Tap Fax History. Failed faxes are marked with the red exclamation mark icon.
3. Select the needed fax and ensure all the credentials were entered correctly.
4. Tap Resend.

If the credentials are entered correctly, the fax should be resent successfully. You can check the fax status in the Fax History in Scanner Pro Settings.

If it still didn't work, please contact our Support team by following the steps below:

1. Open Scanner Pro > Settings> Help & Support.
2. Tap Send Feedback and describe the issue.
3. Tap Send. 

The data you send us may contain sensitive personal information, so we encourage you to review it before sending it to us. We will treat data as confidential, share it, and retain it according to our Privacy Notice. Please note that you can always exercise your rights regarding your own data by contacting us at dpo@readdle.com.