This article will walk you through the steps to push scans back to Scanner Pro or Scanner Mini if they seem to disappear from the app. By default, Scanner Pro backs up your files by uploading them to iCloud so that you certainly don’t lose them while, for example, reinstalling or updating the app. Unless this setting is disabled later while using th...
By default, Scanner Pro relies on Apple’s Mail app to send scans via email. If scans can’t be sent from Scanner Pro, this is most likely because the Mail app is not installed or properly configured, or your email is simply stuck in the Outbox. You can either try troubleshooting steps to fix Apple Mail-related issues or use other email services apps,...
If Scanner Pro crashes, you will need our assistance with the investigation. Please get in touch with our Support Team by following the instructions below. We’ll ask you for crash logs—the data the app generates when it crashes. These logs contain information related to where the issues causing the crash occurred. Looking at these logs will help us ...
If there seems to be no iCloud Sync and Store Scans in iCloud options in Scanner Pro Settings, please follow the steps below. Force Quit Scanner Pro.
Open Scanner Pro again and tap the Settings icon at the top left.
Scroll down to see the Network section. If the options are not available there, please go to iOS Settings > your account > iCloud...
If the Scanner app doesn’t respond or freezes, you can troubleshoot this issue immediately or get help from our Support Team—follow the article to proceed. Note: The steps are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn't. Step 1. Force restart your device First, please ensure the i...
If the Scanner Pro does not scan, you can try solving the issue immediately or get help from our Support Team—follow the article to proceed. Note: The steps are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn't. Step 1. Force restart your device It will help to ensure that the issue is n...
Once you delete a file from the Scanner app, it appears in the Trash Bin and stays there for 30 days. After 30 days, the deleted file cannot be restored in Scanner but can be accessed in the cloud storage if you have linked one to the app. How to restore files from the Trash Bin Open Scanner Pro and tap the Settings icon at the top left.
Tap Trash B...
If you notice that scans stopped automatically uploading to the cloud storage linked to Scanner Pro or there is an Upload failed error on your screen, you can follow this guide to fix the issue immediately. Jump to: How to fix auto upload to iCloud How to fix auto upload to other cloud services How to fix auto upload to iCloud Open Scanner and tap t...
If you received a message that the fax failed, here’s how to resend it (you won’t be charged for resending): Open Scanner Pro and tap the settings icon at the top left.
Tap Fax History. Failed faxes are marked with the red exclamation mark icon.
Select the needed fax and ensure all the credentials were entered correctly.
Tap Resend. If the credentia...
If the Fax button is dimmed, it is most likely that in-app purchases were restricted on your device. How to allow in-app purchases Open the iOS Settings of your device > scroll down to Screen Time.
Tap Content & Privacy Restrictions and enable the toggle.
Tap iTunes & App Store Purchases > In-app Purchases > Allow. Note: You need to...
Sometimes, the scans or folders may look like they've been duplicated. To ensure proper synchronization of your scans before deleting any duplicates, please follow these steps: Keep the Scanner Pro app open and active on your device for some time. If you use Scanner Pro on multiple devices, please do not open the app on a second device during this t...
If your scans aren't captured automatically, please make sure that Auto-capture is selected in the bottom menu when scanning a new document. You can find more details on how to use this mode here. If the option is enabled but the issue persists, please try force restarting your iPhone or iPad to refresh the settings and rule out any temporary issue...
If the app has stopped syncing to iCloud automatically, here are the steps we recommend: Open the iCloud.com web version.
Go to iCloud Drive, and look for the Scanner by Readdle folder.
Check if your scans are there. If not, please check other Readdle folders, such as PDF Expert, Documents, or Scanner Mini.
On your iOS device, open the Files app, g...
Sometimes the advanced Pro features are unavailable, so if you've purchased the app, please make sure that you're using the same Apple ID and try following these steps: Launch Scanner Pro.
Go to Settings > Subscriptions.
Tap Restore Purchase. If that doesn't work, you should refresh your App Store account settings. Here’s how: Open the App Store...
There might be a case when you see your files in iCloud, but the folder's name is not Scanner Pro. This is happening because four of our products (Scanner Pro, Scanner Mini, PDF Expert, and Documents) share the same iCloud container for the document flow. iCloud selects the icons and names for the folder randomly for each device, depending on the o...
When you share a multipage scan, you want it to remain a single file; however, there could be a case when each scan page is shared separately. This can happen if JPEG is selected as the scan format for sharing. To avoid this, make sure to select PDF instead. Here's how: Open Scanner Pro.
Select the scan you’d like to share.
Tap Export > Options.
...