Scanner Pro
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    Contents
    • Using Scanner
      • Install Scanner Pro
      • Install Scanner Mini
      • Scanner Pro and Scanner Mini difference
      • Supported languages
      • Open the Scanner settings
      • Editing options in Scanner
      • How to crop and rotate scans
      • Choose your scan size (Custom, A4, A5…)
      • Change the color mode
      • Erase irrelevant details
      • Straighten curved lines on scans
      • Create a scan
      • Create a multi-page scan
      • Create a folder
      • Creating subfolders
      • Move scans into a folder
      • Rename a folder
      • Rename a scan
      • Reorder pages within a multi-page scan
      • Switch between the Grid and List views
      • Sorting options
      • Choose between saving as a PDF, JPEG, or TXT
      • Share scans using the Share Button
      • Send faxes from the scanner app
      • Print scans
      • Share scans from cloud via a link
      • Share scans with Android devices
      • Transfer scans to desktop
      • Password protect scans while exporting
      • Use your cloud storage with Scanner
      • Connect new cloud storage and choose the upload mode
      • How to manually upload files to cloud storage
      • Use iCloud and Share with iCloud Drive differences
      • Text Recognition (OCR)
      • How to search through the recognised text
      • Scanner Widgets
      • Quick Actions
      • Extension in Photo Library
      • Scan documents in iMessages
      • Workflows
      • Smart Categories
    • Billing & Subscription
      • Use Scanner for free, or subscribe
      • How to check and manage your subscription status
      • How to cancel the free trial for Scanner PLUS
      • Refund processes in Scanner Pro and Scanner Mini
    • Troubleshooting
      • I don’t see my scans in the scanner app
      • Can't email scans
      • Scanner crashes
      • There are no “Use iCloud for Sync” and “Store Scans in iCloud” options in Scanner Settings
      • Scanner Freezes
      • Unable to scan
      • Restore accidentally deleted scans
      • Scans don’t auto upload to my cloud storage
      • Fax did not pass
      • Fax function disabled
    • Privacy & Data
      • Scanner privacy FAQ
      • Password protect the Scanner app
    • Contact us
    Home Troubleshooting

    Troubleshooting

    I don’t see my scans in the scanner app

    This article will lead through the steps to push scans back to Scanner Pro or Scanner Mini if they seem to disappear from the app. By default, Scanner backs up your files by uploading them to iCloud so that you certainly don’t lose the files while, for example, reinstalling or updating the app. Unless this setting is disabled later on while using th...
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    Can't email scans

    By default, Scanner relies on the Apple’s Mail app to send scans via email. If scans can’t be sent from Scanner, this is most likely because the Mail app is not installed, properly configured, or your email is simply stuck in the Outbox. You can either try troubleshooting steps to fix the Apple's Mail-related issues or use other email services apps ...
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    Scanner crashes

    If Scanner crashes, please contact our Support Team by following the instructions below. We’ll ask you for crash logs - the data the app generates when it crashes. It contains information related to where the issues causing the crash occurred. Looking at these logs will help us investigate and fix the issue. Please note that crash logs generated by ...
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    There are no “Use iCloud for Sync” and “Store Scans in iCloud” options in Scanner Settings

    If there seems to be no “Use iCloud for Sync” and “Store Scans in iCloud” options in Scanner Settings, please follow the steps below. Force Quit Scanner. Open Scanner again and tap the settings icon at the top left. Scroll down a bit to see the Network section. If the options are not available there, please launch iOS Settings > your account >...
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    Scanner Freezes

    If the Scanner app doesn’t respond or freezes, you can solve this issue straight away or get help from our Support Team - follow the article to proceed.  Note: The steps are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn't. Step 1. Force restart your device It will help to make sure the...
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    Unable to scan

    If the Scanner seems not to be able to scan, you can solve the issue straight away or get help from our Support Team - follow the article to proceed. Note: The steps are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn't. Step 1. Force restart your device It will help to make sure the iss...
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    Restore accidentally deleted scans

    Once you delete a file from the Scanner app, it appears in the Trash Bin and stays there for 30 days. After 30 days, the deleted file cannot be restored in Scanner but can be accessed in the cloud storage if you’d linked one to the app. How to restore files from Trash Bin Open Scanner and tap the settings icon at the top left. Tap Trash Bin and sele...
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    Scans don’t auto upload to my cloud storage

    If you notice that scans stopped automatically uploading to the cloud storage linked to Scanner or there is an “Upload failed” error on your screen, you can follow this guide to right away fix the issue. Jump to: How to fix auto upload to iCloud How to fix auto upload to other cloud services How to fix auto upload to iCloud Open Scanner and tap the ...
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    Fax did not pass

    If you received the message that the fax failed, here’s how to resent it (you won’t be charged for resending): Open Scanner and tap the settings icon at the top left. Tap Fax History. Failed faxes are marked with the red exclamation sign icon. Select the needed fax and make sure that all the credentials were entered correctly. Tap Resend. If the cre...
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    Fax function disabled

    If the Fax button is dimmed, it is most likely that in-app purchases were restricted on your device. How to allow in-app purchases: Open the System Settings of your device > Screen Time. Tap Content & Privacy Restrictions and enable the toggle. Tap iTunes & App Store Purchases > In-app Purchases > Allow. Note: You need to log in to ...
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    How to

    • Create a new scan
    • Make better scans
    • Scan from Gallery
    • Edit a scan
    • Fax a document
    • Organize scans

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