By default, Scanner Pro relies on the Apple’s Mail app to send scans via email. If scans can’t be sent from Scanner Pro, this is most likely because the Mail app is not installed, properly configured, or your email is simply stuck in the Outbox. You can either try troubleshooting steps to fix the Apple's Mail-related issues or use other email servic...
This article will lead through the steps to push scans back to Scanner Pro if they seem to disappear from the app. By default, Scanner Pro backs up your files by uploading them to iCloud so that you certainly don’t lose the files while, for example, reinstalling or updating the app. Unless this setting is disabled later on while using the app, all y...
If Scanner Pro crashes, please contact our Support Team by following the instructions below. We’ll ask you for crash logs - the data the app generates when it crashes. It contains information related to where the issues causing the crash occurred. Looking at these logs will help us investigate and fix the issue. Please note that crash logs generated...
If there seems to be no “Use iCloud for Sync” and “Store Scans in iCloud” options in Scanner Pro Settings, please follow the steps below. Force Quit Scanner Pro.
Open Scanner Pro again and tap the settings icon at the top left.
Scroll down a bit to see the Network section. If the options are not available there, please launch iOS Settings > your ...
If the Scanner Pro app doesn’t respond or freezes, you can solve this issue straight away or get help from our Support Team - follow the article to proceed. Note: The steps are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn't. Step 1. Force restart your device It will help to make sure...
If the Scanner Pro seems not to be able to scan, you can solve the issue straight away or get help from our Support Team - follow the article to proceed. Note: The steps are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn't. Step 1. Force restart your device It will help to make sure the...
Once you delete a file from the Scanner Pro app, it appears in the Trash Bin and stays there for 30 days. After 30 days, the deleted file cannot be restored in Scanner Pro but can be accessed in the cloud storage if you’d linked one to the app. How to restore files from Trash Bin Open Scanner Pro again and tap the settings icon at the top left.
Tap ...
If you notice that scans stopped automatically uploading to the cloud storage linked to Scanner Pro or there is an “Upload failed” error on your screen, you can follow this guide to right away fix the issue. Jump to: How to fix auto upload to iCloud How to fix auto upload to other cloud services How to fix auto upload to iCloud Open Scanner Pro agai...
If you received the message that the fax failed, here’s how to resent it (you won’t be charged for resending): Open Scanner Pro again and tap the settings icon at the top left. Tap Fax History. Failed faxes are marked with the red exclamation sign icon. Select the needed fax and make sure that all the credentials were entered correctly. Tap Resend. ...
If the Fax button is dimmed, it is most likely that in-app purchases were restricted on your device. How to allow in-app purchases: Open the System Settings of your device > Screen Time.
Tap Content & Privacy Restrictions and enable the toggle.
Tap iTunes & App Store Purchases > In-app Purchases > Allow. Note: You need to log in to ...