The following article was translated from English using a machine translation service. This article walks you through how to push scans back to Scanner Pro if they seem to disappear from the app. By default, Scanner Pro backs up your files by uploading them to iCloud so that you certainly don’t lose them while, for example, reinstalling or updating ...
The following article was translated from English using a machine translation service. By default, Scanner Pro relies on Apple’s Mail app to send scans via email. If scans can’t be sent from Scanner Pro, it is most likely because the Mail app isn't installed or properly configured, or because your email is simply stuck in the Outbox. You can either ...
The following article was translated from English using a machine translation service. If you've experienced crashes in Scanner Pro, here are the first troubleshooting steps you could try: Try to restart your device Make sure you're using the latest version of Scanner Pro If the crashes persist, you will need our assistance with the investigation. ...
The following article was translated from English using a machine translation service. If there are no iCloud Sync and Store Scans in the iCloud options in Scanner Pro Settings, please follow the steps below. Force Quit Scanner Pro.
Open Scanner Pro again and tap the Settings icon at the top left.
Scroll down to see the Network section. If the optio...
The following article was translated from English using a machine translation service. If the Scanner app doesn’t respond or freezes, you can troubleshoot this issue immediately or get help from our Support Team—follow the article to proceed. Note: The steps are listed in order, so start with the first one, see if that helps, and then continue to t...
The following article was translated from English using a machine translation service. If Scanner Pro does not scan, you can try to resolve the issue immediately or get help from our Support Team—follow the article to proceed. Note: The steps are listed in order, so start with the first one, see if that helps, and then continue to the next one if it...
The following article was translated from English using a machine translation service. Once you delete a file from the Scanner Pro app, it appears in the Trash Bin and stays there for 30 days. After 30 days, the deleted file cannot be restored in Scanner Pro, but can be imported back. How to restore files from the Trash Bin Open Scanner Pro and tap...
The following article was translated from English using a machine translation service. If you notice that scans stopped automatically uploading to the cloud storage linked to Scanner Pro, or if you see an Upload failed error on your screen, follow this guide to fix the issue immediately. Jump to: How to fix auto upload to iCloud How to fix auto-uplo...
The following article was translated from English using a machine translation service. If you received a message that the fax failed, here’s how to resend it (you won’t be charged for resending): Open Scanner Pro and tap the settings icon at the top left.
Tap Fax History. Failed faxes are marked with the red exclamation mark icon.
Select the needed ...
If the Fax button is dimmed, it is most likely that in-app purchases were restricted on your device. How to allow in-app purchases Open the iOS Settings of your device > scroll down to Screen Time.
Tap Content & Privacy Restrictions and enable the toggle.
Tap iTunes & App Store Purchases > In-app Purchases > Allow. Note: You need to...
The following article was translated from English using a machine translation service. Sometimes, scans or folders may appear duplicated. To ensure proper synchronization of your scans before deleting any duplicates, please follow these steps: Open the Scanner Pro Settings and ensure the iCloud Sync toggle is enabled.
Keep the Scanner Pro app open a...
The following article was translated from English using a machine translation service. If your scans aren't captured automatically, please make sure that Auto-capture is selected in the bottom menu when scanning a new document. You can find more details on how to use this mode here. If the option is enabled but the issue persists, please try force ...
The following article was translated from English using a machine translation service. If the app has stopped syncing to iCloud automatically, here are the steps we recommend: Open the iCloud.com web version.
Go to iCloud Drive, and look for the Scanner by Readdle folder.
Check if your scans are there. If not, please check other Readdle folders,...
The following article was translated from English using a machine translation service. Sometimes the advanced Plus features are unavailable, so if you've purchased the app, please make sure that you're using the same Apple ID and try following these steps: Launch Scanner Pro.
Go to Settings > Subscriptions.
Tap Restore Purchase. If that doesn't ...
The following article was translated from English using a machine translation service. There might be a case when you see your files in iCloud, but the folder's name is not Scanner Pro. This is happening because four of our products (Scanner Pro, PDF Expert, and Documents) share the same iCloud container for the document flow. iCloud randomly selec...
The following article was translated from English using a machine translation service. When you share a multipage scan, you want it to remain a single file; however, there may be cases where each page is shared separately. This can happen if JPEG is selected as the scan format for sharing. To avoid this, select PDF instead. Here's how: Open the Scan...