Scanner Pro
  • Website
  • Contact us
  • Free download

    Related articles are not found.
    Free download
    Contents
    • Using Scanner
      • Install Scanner Pro
      • Install Scanner Mini
      • Scanner Pro and Scanner Mini difference
      • Supported languages
      • Open the Scanner settings
      • Editing options in Scanner
      • How to crop and rotate scans
      • Choose your scan size (Custom, A4, A5…)
      • Change the color mode
      • Erase irrelevant details
      • Straighten curved lines on scans
      • Create a scan
      • Create a multi-page scan
      • Create a folder
      • Creating subfolders
      • Move scans into a folder
      • Rename a folder
      • Rename a scan
      • Reorder pages within a multi-page scan
      • Switch between the Grid and List views
      • Sorting options
      • Create Expense Reports
      • Import Documents
      • Choose between saving as a PDF, JPEG, or TXT
      • Share scans using the Export Button
      • Send faxes from the scanner app
      • Print scans
      • Share scans from cloud via a link
      • Share scans with Android devices
      • Transfer scans to desktop
      • Password protect scans while exporting
      • Share scanned files through a link
      • Use your cloud storage with Scanner
      • Connect new cloud storage and choose the upload mode
      • How to manually upload files to cloud storage
      • Use iCloud and Share with iCloud Drive differences
      • Text Recognition (OCR)
      • How to search through the recognised text
      • Scanner Widgets
      • Quick Actions
      • Scan documents in iMessages
      • Workflows
      • Smart Categories
    • Billing & Subscription
      • Use Scanner for free, or subscribe
      • How to check and manage your subscription status
      • How to cancel the free trial for Scanner PLUS
      • Refund processes in Scanner Pro and Scanner Mini
    • Troubleshooting
      • Missing/not loading scans in Scanner Pro
      • Can't email scans
      • Scanner crashes
      • There are no iCloud Sync and Store Scans in iCloud options in Scanner Pro Settings
      • Scanner freezes
      • Unable to scan
      • Restore accidentally deleted scans
      • Scans don’t auto upload to my cloud storage
      • Fax did not go through
      • Fax option is disabled
      • Can't delete duplicates
      • Auto-capture doesn't work
      • Can't see files in iCloud Drive
      • Pro features are unavailable
      • Scans are stored in another Readdle folder on iCloud Drive
      • Multipage scans are shared as separate files
    • Privacy & Data
      • Scanner privacy FAQ
      • Password protect the Scanner app
    • Contact us
    Home Troubleshooting Can't delete duplicates

    Can't delete duplicates

    Sometimes, the scans or folders may look like they've been duplicated. To ensure proper synchronization of your scans before deleting any duplicates, please follow these steps:

    1. Keep the Scanner Pro app open and active on your device for some time. If you use Scanner Pro on multiple devices, please do not open the app on a second device during this time.
    2. Maintain a stable WiFi connection. This helps to ensure that all scans are synchronized accurately.
    3. Keep your screen unlocked. This prevents any interruptions to the synchronization process.
    4. Verify the scans. Before proceeding, make sure all scans are displayed correctly in the app. There should be no blank scans or scans marked with a cloud icon.
    5. Remove duplicates. Once you confirm that the scans are synchronized and displayed correctly, you can safely delete duplicates.

    If the issue isn't resolved after this, please contact us - we're happy to assist you personally. 

    Was this article helpful for you? Yes No
    If you’d like to get individual help from our Customer Support team, follow the steps on the Contact Us page.
    We’d appreciate your feedback to help us improve the article:
    Thank you! Tell us more about your experience with Scanner Pro Help Center:

    It’s optional, but it will help us improve further 🙂

    How to

    • Create a new scan
    • Make better scans
    • Scan from Gallery
    • Edit a scan
    • Fax a document
    • Organize scans

    Company

    • Blog
    • About
    • Press
    • Careers

    Legal

    • Privacy Notice - Web
    • Privacy Notice - App
    • Terms of Service
    Copyright © 2007 - 2025 Readdle Limited.
    Apple, the Apple logo, MacBook, iPad, iPad mini, iPadOS, iPad Pro, iPhone, and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store and Mac App Store are service marks of Apple Inc., registered in the U.S. and other countries and regions.
    Terms of Service
    Privacy Notice