Sometimes, the scans or folders may look like they've been duplicated. To ensure proper synchronization of your scans before deleting any duplicates, please follow these steps:
- Keep the Scanner Pro app open and active on your device for some time. If you use Scanner Pro on multiple devices, please do not open the app on a second device during this time.
- Maintain a stable WiFi connection. This helps to ensure that all scans are synchronized accurately.
- Keep your screen unlocked. This prevents any interruptions to the synchronization process.
- Verify the scans. Before proceeding, make sure all scans are displayed correctly in the app. There should be no blank scans or scans marked with a cloud icon.
- Remove duplicates. Once you confirm that the scans are synchronized and displayed correctly, you can safely delete duplicates.
If the issue isn't resolved after this, please contact us - we're happy to assist you personally.