Sometimes, the scans or folders may look like they've been duplicated. To ensure proper synchronization of your scans before deleting any duplicates, please follow these steps:
- Keep the Scanner Pro app open and active on your device for some time. If you use Scanner Pro on multiple devices, please do not open the app on a second device during this time.
- Maintain a stable WiFi connection. This helps to ensure that all scans are synchronized accurately.
- Keep your screen unlocked. This prevents any interruptions to the synchronization process.
- Verify the scans. Before proceeding, make sure all scans are displayed correctly in the app. There should be no blank scans or scans marked with a cloud icon.
- Remove duplicates. You can safely delete duplicates once you confirm that the scans are synchronized and displayed correctly.
If the issue isn't resolved after this, please tap the Messenger icon at the bottom right to open our chatbot.