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    Contents
    • Using Scanner
      • Install Scanner Pro
      • Install Scanner Mini
      • Scanner Pro and Scanner Mini difference
      • Supported languages
      • Open the Scanner settings
      • Editing options in Scanner
      • How to crop and rotate scans
      • Choose your scan size (Custom, A4, A5…)
      • Change the color mode
      • Erase irrelevant details
      • Straighten curved lines on scans
      • Create a scan
      • Create a multi-page scan
      • Create a folder
      • Creating subfolders
      • Move scans into a folder
      • Rename a folder
      • Rename a scan
      • Reorder pages within a multi-page scan
      • Switch between the Grid and List views
      • Sorting options
      • Create Expense Reports
      • Import Documents
      • Choose between saving as a PDF, JPEG, or TXT
      • Share scans using the Export Button
      • Send faxes from the scanner app
      • Print scans
      • Share scans from cloud via a link
      • Share scans with Android devices
      • Transfer scans to desktop
      • Password protect scans while exporting
      • Share scanned files through a link
      • Use your cloud storage with Scanner
      • Connect new cloud storage and choose the upload mode
      • How to manually upload files to cloud storage
      • Use iCloud and Share with iCloud Drive differences
      • Text Recognition (OCR)
      • How to search through the recognised text
      • Scanner Widgets
      • Quick Actions
      • Scan documents in iMessages
      • Workflows
      • Smart Categories
    • Billing & Subscription
      • Use Scanner for free, or subscribe
      • How to check and manage your subscription status
      • How to cancel the free trial for Scanner PLUS
      • Refund processes in Scanner Pro and Scanner Mini
    • Troubleshooting
      • Missing/not loading scans in Scanner Pro
      • Can't email scans
      • Scanner crashes
      • There are no iCloud Sync and Store Scans in iCloud options in Scanner Pro Settings
      • Scanner freezes
      • Unable to scan
      • Restore accidentally deleted scans
      • Scans don’t auto upload to my cloud storage
      • Fax did not go through
      • Fax option is disabled
      • Can't delete duplicates
      • Auto-capture doesn't work
      • Can't see files in iCloud Drive
      • Pro features are unavailable
      • Scans are stored in another Readdle folder on iCloud Drive
      • Multipage scans are shared as separate files
    • Privacy & Data
      • Scanner privacy FAQ
      • Password protect the Scanner app
    • Contact us
    Home Billing & Subscription Refund processes in Scanner Pro and Scanner Mini

    Refund processes in Scanner Pro and Scanner Mini

    According to Apple’s standard policies of subscriptions on apps, once a trial ends most subscriptions start automatically and you’re automatically charged for the subscription, and both Scanner Pro and Scanner Mini work this way too.

    If you do not consider proceeding with the Scanner app usage and didn't cancel the free trial at least 24 hours before it ended, you can get a refund following a few simple steps described in this article.

    How to get a refund

    As all the billing processes come through Apple, we have no possibility to send the refund to your credit card directly. In order to get the refund, you need to:

    1. Cancel the subscription

    1. Open the Settings app on your iPhone or iPad.
    2. Tap your name at the top > Subscriptions.
    3. Select Scanner Pro or Scanner Mini depending on the app you use.
    4. Tap Cancel Subscription. If you don’t see such an option, this means the subscription is already canceled and won't renew.

    Alternatively, you can cancel your subscription right from the Scanner Pro app:

    1. Open the Scanner Pro app on your iPhone or iPad.
    2. Proceed to the app’s Settings > scroll down and tap Subscriptions.
    3. Look for and choose Scanner Pro Plus.
    4. Finally, tap Cancel. If you don’t see such an option, this means the subscription is already canceled and won’t renew.

    2. Request a refund from Apple

    As it has been said above, all the billing processes come through Apple, thus we cannot send you the refund directly and you need to contact Apple to get the refund. We would like to draw your attention that we are not able to do it on your behalf. To request the refund, follow these steps:

    1. Go to reportaproblem.apple.com using any web browser to view your purchase history.
    2. Sign in under the Apple ID you used to make a purchase.
    3. Find the item on the Purchases tab. If a charge for an item is pending, you haven’t yet been charged and can’t request a refund. After the charge goes through, try to request a refund again.
    4. Tap or click Report a Problem to the right of the item.
    5. Choose ‘I’d like to request a refund’ and describe why.
    6. Hit Send.

    If your request is refused by an automatic reply, please try to contact App Store administration to cancel your purchase. For this:

    1. Head to https://getsupport.apple.com/.
    2. Select your location > Billing & Subscriptions > Subscriptions & Purchases > Accidental purchases.
    3. Email OR Call Apple Support.
    Note: The options may differ based on your location.

    If you were unable to get a refund after completing the steps above, please contact us and our Support Team will do their best to handle the case.

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