Refund processes in Scanner Pro

According to Apple’s standard policies of subscriptions on apps, once a trial ends, most subscriptions start automatically, and you’re automatically charged for the subscription. Scanner Pro works this way, too.

If you do not proceed with the Scanner Pro app and didn't cancel the free trial at least 24 hours before it ended, you can get a refund by following the simple steps described in this article.

How to get a refund

Since all billing processes go through Apple, we cannot issue a refund directly to your credit card. In order to get the refund, you need to:

1. Cancel the subscription

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top > Subscriptions.
3. Select Scanner Pro.
4. Tap Cancel Subscription. If you don’t see this option, the subscription is already canceled and can no longer be renewed.

Alternatively, you can cancel your subscription right from the Scanner Pro app:

1. Open the Scanner Pro app on your iPhone or iPad.
2. Proceed to the app’s Settings > scroll down and tap Subscriptions.
3. Look for and choose the Plus plan.
4. Finally, tap Cancel. If you don’t see this option, it means the subscription is already canceled and won’t be renewed.

2. Request a refund from Apple

As mentioned above, all billing processes go through Apple; therefore, we cannot issue a refund directly. You need to contact Apple to request a refund. We would like to inform you that we cannot do it on your behalf. To request the refund, follow these steps:

1. Go to reportaproblem.apple.com using any web browser to view your purchase history.
2. Sign in under the Apple ID you used to make a purchase.
3. Find the item on the Purchases tab. If a charge for an item is pending, you haven’t yet been charged and can’t request a refund. After the charge goes through, try to request a refund again.
4. Tap or click Report a Problem to the right of the item.
5. Choose ‘I’d like to request a refund’ and describe why.
6. Hit Send.

If your request is rejected by an automatic reply, please try contacting App Store administration to cancel your purchase. For this:

1. Head to https://getsupport.apple.com/.
2. Select your location > Billing & Subscriptions > Subscriptions & Purchases > Accidental purchases.
3. Email OR Call Apple Support.

If you still haven't received a refund after completing the steps above, please tap the Messenger icon at the bottom right of the screen to open our chatbot.