Scanner Pro
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    Contents
    • Using Scanner Pro
      • Install Scanner Pro
      • Supported languages
      • Open the Scanner Pro settings
      • Editing options in Scanner Pro
      • How to crop and rotate scans
      • Choose your scan size (Custom, A4, A5…)
      • Change the color mode
      • Erase irrelevant details
      • Straighten curved lines on scans
      • Create a scan
      • Create a multi-page scan
      • Create a folder
      • Creating subfolders
      • Move scans into a folder
      • Rename a folder
      • Rename a scan
      • Reorder pages within a multi-page scan
      • Switch between the Grid and List views
      • Sorting options
      • Choose between saving as a PDF, JPEG, or TXT
      • Share scans using the Share Button
      • Send faxes from Scanner Pro
      • Print scans
      • Share scans from cloud via a link
      • Share scans with Android devices
      • Transfer scans to desktop
      • Password protect scans while exporting
      • Use your cloud storage with Scanner Pro
      • Connect new cloud storage and choose the upload mode
      • How to manually upload files to cloud storage
      • Use iCloud and Share with iCloud Drive differences
      • Text Recognition (OCR)
      • How to search through the recognised text
      • Scanner Pro Widgets
      • Quick Actions
      • Extension in Photo Library
      • Scan documents in iMessages
      • Workflows
    • Billing & Subscription
      • Use Scanner Pro for free, or subscribe
      • How to check and manage your subscription status
      • How to cancel the free trial for Scanner Pro PLUS
      • Refund processes in Scanner Pro
    • Troubleshooting
      • I don’t see my scans in Scanner Pro
      • Can't email scans
      • Scanner Pro crashes
      • There are no “Use iCloud for Sync” and “Store Scans in iCloud” options in Scanner Pro Settings
      • Scanner Pro Freezes
      • Unable to scan
      • Restore accidentally deleted scans
      • Scans don’t auto upload to my cloud storage
      • Fax did not pass
      • Fax function disabled
    • Privacy & Data
      • Scanner Pro privacy FAQ
      • Password protect the Scanner Pro app
    • Contact us
    Home Billing & Subscription Refund processes in Scanner Pro

    Refund processes in Scanner Pro

    According to Apple’s standard policies of subscriptions on apps, once a trial ends most subscriptions start automatically and you’re automatically charged for the subscription, and Scanner Pro works this way as well.

    If you do not consider proceeding with the Scanner Pro app usage and didn't cancel the free trial at least 24 hours before it ended, you can get a refund following a few simple steps described in this article.

    How to get a refund

    As all the billing processes come through Apple, we have no possibility to send the refund to your credit card directly. In order to get the refund, you need to:

    1. Cancel the subscription

    1. Open the Settings app on your iPhone or iPad.
    2. Tap your name at the top > Subscriptions.
    3. Select Scanner Pro.
    4. Tap Cancel Subscription. If you don’t see such an option, this means the subscription is already canceled and won't renew.

    2. Request a refund from Apple

    As it has been said above, all the billing processes come through Apple, thus we cannot send you the refund directly and you need to contact Apple to get the refund. We would like to draw your attention that we are not able to do it on your behalf. To request the refund, follow these steps:

    1. Go to reportaproblem.apple.com using any web browser to view your purchase history.
    2. Sign in under the Apple ID you used to make a purchase.
    3. Find the item on the Purchases tab. If a charge for an item is pending, you haven’t yet been charged and can’t request a refund. After the charge goes through, try to request a refund again.
    4. Tap or click Report a Problem to the right of the item.
    5. Choose ‘I’d like to request a refund’ and describe why.
    6. Hit Send.

    If your request is refused by an automatic reply, please try to contact App Store administration to cancel your purchase. For this:

    1. Head to https://getsupport.apple.com/.
    2. Select your location > Billing & Subscriptions > Subscriptions & Purchases > Accidental purchases.
    3. Email OR Call Apple Support.
    Note: The options may differ based on your location.

    If you were unable to get a refund after completing the steps above, please contact us and our Support Team will do their best to handle the case.

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    How to

    • Create a new scan
    • Make better scans
    • Scan from Gallery
    • Edit a scan
    • Fax a document
    • Organize scans

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