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    Contents
    • Using Scanner
      • Install Scanner Pro
      • Install Scanner Mini
      • Scanner Pro and Scanner Mini difference
      • Supported languages
      • Open the Scanner settings
      • Editing options in Scanner
      • How to crop and rotate scans
      • Choose your scan size (Custom, A4, A5…)
      • Change the color mode
      • Erase irrelevant details
      • Straighten curved lines on scans
      • Create a scan
      • Create a multi-page scan
      • Create a folder
      • Creating subfolders
      • Move scans into a folder
      • Rename a folder
      • Rename a scan
      • Reorder pages within a multi-page scan
      • Switch between the Grid and List views
      • Sorting options
      • Choose between saving as a PDF, JPEG, or TXT
      • Share scans using the Share Button
      • Send faxes from the scanner app
      • Print scans
      • Share scans from cloud via a link
      • Share scans with Android devices
      • Transfer scans to desktop
      • Password protect scans while exporting
      • Use your cloud storage with Scanner
      • Connect new cloud storage and choose the upload mode
      • How to manually upload files to cloud storage
      • Use iCloud and Share with iCloud Drive differences
      • Text Recognition (OCR)
      • How to search through the recognised text
      • Scanner Widgets
      • Quick Actions
      • Extension in Photo Library
      • Scan documents in iMessages
      • Workflows
      • Smart Categories
    • Billing & Subscription
      • Use Scanner for free, or subscribe
      • How to check and manage your subscription status
      • How to cancel the free trial for Scanner PLUS
      • Refund processes in Scanner Pro and Scanner Mini
    • Troubleshooting
      • I don’t see my scans in the scanner app
      • Can't email scans
      • Scanner crashes
      • There are no “Use iCloud for Sync” and “Store Scans in iCloud” options in Scanner Settings
      • Scanner Freezes
      • Unable to scan
      • Restore accidentally deleted scans
      • Scans don’t auto upload to my cloud storage
      • Fax did not pass
      • Fax function disabled
    • Privacy & Data
      • Scanner privacy FAQ
      • Password protect the Scanner app
    • Contact us
    Home Troubleshooting Scans don’t auto upload to my cloud storage

    Scans don’t auto upload to my cloud storage

    If you notice that scans stopped automatically uploading to the cloud storage linked to Scanner or there is an “Upload failed” error on your screen, you can follow this guide to right away fix the issue.

    Jump to:
    • How to fix auto upload to iCloud
    • How to fix auto upload to other cloud services

    How to fix auto upload to iCloud

    1. Open Scanner and tap the settings icon at the top left.
    2. Disable the Use iCloud for Sync and Store Scans in iCloud Drive toggles.
    3. Restart your device.
    4. Go back to the Scanner app and enable the Use iCloud for Sync and Store Scans in iCloud Drive toggles.
    5. If the previous step does not help, please enable & disable the Airplane mode.

    How to fix auto upload to other cloud services

    Step 1. Disconnect cloud service and restart your device

    1. Open Scanner and tap the settings icon at the top left.
    2. Tap Services > disconnect your cloud storage. If you also have this cloud storage in some of your Workflows, please delete this workflow by swiping it to the left and pressing the Delete button.
    3. Close the app and restart your device.

    Step 2. Sign in back to your cloud storage in Scanner

    1. Open Scanner again and tap the settings icon at the top left.
    2. Tap Auto Upload, select your service, and sign in.
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