Scans don’t auto upload to my cloud storage

If you notice that scans stopped automatically uploading to the cloud storage linked to Scanner or there is an “Upload failed” error on your screen, you can follow this guide to right away fix the issue.

1. Open Scanner and tap the settings icon at the top left.
2. Disable the Use iCloud for Sync and Store Scans in iCloud Drive toggles.
3. Restart your device.
4. Go back to the Scanner app and enable the Use iCloud for Sync and Store Scans in iCloud Drive toggles.
5. If the previous step does not help, please enable & disable the Airplane mode.

Step 1. Disconnect cloud service and restart your device

1. Open Scanner and tap the settings icon at the top left.
2. Tap Services > disconnect your cloud storage. If you also have this cloud storage in some of your Workflows, please delete this workflow by swiping it to the left and pressing the Delete button.
3. Close the app and restart your device.

Step 2. Sign in back to your cloud storage in Scanner

1. Open Scanner again and tap the settings icon at the top left.
2. Tap Auto Upload, select your service, and sign in.