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    Contents
    • Using Scanner
      • Install Scanner Pro
      • Install Scanner Mini
      • Scanner Pro and Scanner Mini difference
      • Supported languages
      • Open the Scanner settings
      • Editing options in Scanner
      • How to crop and rotate scans
      • Choose your scan size (Custom, A4, A5…)
      • Change the color mode
      • Erase irrelevant details
      • Straighten curved lines on scans
      • Create a scan
      • Create a multi-page scan
      • Create a folder
      • Creating subfolders
      • Move scans into a folder
      • Rename a folder
      • Rename a scan
      • Reorder pages within a multi-page scan
      • Switch between the Grid and List views
      • Sorting options
      • Choose between saving as a PDF, JPEG, or TXT
      • Share scans using the Share Button
      • Send faxes from the scanner app
      • Print scans
      • Share scans from cloud via a link
      • Share scans with Android devices
      • Transfer scans to desktop
      • Password protect scans while exporting
      • Use your cloud storage with Scanner
      • Connect new cloud storage and choose the upload mode
      • How to manually upload files to cloud storage
      • Use iCloud and Share with iCloud Drive differences
      • Text Recognition (OCR)
      • How to search through the recognised text
      • Scanner Widgets
      • Quick Actions
      • Extension in Photo Library
      • Scan documents in iMessages
      • Workflows
      • Smart Categories
    • Billing & Subscription
      • Use Scanner for free, or subscribe
      • How to check and manage your subscription status
      • How to cancel the free trial for Scanner PLUS
      • Refund processes in Scanner Pro and Scanner Mini
    • Troubleshooting
      • I don’t see my scans in the scanner app
      • Can't email scans
      • Scanner crashes
      • There are no “Use iCloud for Sync” and “Store Scans in iCloud” options in Scanner Settings
      • Scanner Freezes
      • Unable to scan
      • Restore accidentally deleted scans
      • Scans don’t auto upload to my cloud storage
      • Fax did not pass
      • Fax function disabled
    • Privacy & Data
      • Scanner privacy FAQ
      • Password protect the Scanner app
    • Contact us
    Home Troubleshooting Can't email scans

    Can't email scans

    By default, Scanner relies on the Apple’s Mail app to send scans via email. If scans can’t be sent from Scanner, this is most likely because the Mail app is not installed, properly configured, or your email is simply stuck in the Outbox.

    You can either try troubleshooting steps to fix the Apple's Mail-related issues or use other email services apps such as Spark, Gmail, Outlook, etc. to email scans.

    Jump to:
    • How to fix the Mail app-related issues
    • How to send scans via other email services

    How to fix the Mail app-related issues

    1. Make sure the Mail app is installed. If it’s not, download it from the App Store.
    2. Open iOS Settings, scroll down, and tap the Mail button > Accounts.
    3. Check if the needed account is added here. If it’s not, tap Add Account and follow the onscreen instructions.
    4. Tap the account and make sure the Mail toggle is enabled. Now, your account is properly configured.

    Once done, try sending scans again. If it doesn’t work, there might be a problem on the Mail app side or issues with your email provider. To check it, open the Mail app on your device and try sending a test email with a .pdf attachment (for example to yourself), then check if you received it.

    Other reasons might be:

    • Poor internet connection. Emails can get stuck in the Outbox because of it. Please try connecting to another WiFi network and resend the scans.
    • The scans you try to send are too large for your email server (You can see the size of your scans in the description at the top of the Share menu). Typically, email servers might refuse attachments bigger than 10-15 MB. The solution might be sending them as an archive, or sharing from cloud storage via a link.

    How to send scans via other email services

    1. Ensure your email service’s app is installed on your device and the needed email account is added there.
    2. In Scanner, open the scan you want to share (if you’d like to share several scans, use the select option at the top right of the “My Scans” section or the needed folder).
    3. Tap Shareand select the icon of your email service app instead of the blue Email icon. 
    Note: If you don’t see the needed app in the list or it’s grayed out, scroll to the left,  tap the More Apps icon … , and select the app you would like to use. If it's not in the list, tap … again and edit the list.

    If you still can’t send scans via email, there might be the following reasons:

    • Internet connection on your device is not stable. Try connecting to another WiFi network.
    • The scans you try to send are too large for your email server (You can see the size of your scans in the description at the top of the Share menu). Typically, email servers might refuse attachments bigger than 10-15 MB. The solution might be sending them as an archive, or sharing from cloud storage via a link.
    • There are issues with your email provider. You can check if you can send emails from the email service you use (for example, the app or the webpage of your email provider) and if not, contact their support team to figure it out.
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    How to

    • Create a new scan
    • Make better scans
    • Scan from Gallery
    • Edit a scan
    • Fax a document
    • Organize scans

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