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    Contents
    • Using Scanner
      • Install Scanner Pro
      • Install Scanner Mini
      • Scanner Pro and Scanner Mini difference
      • Supported languages
      • Open the Scanner settings
      • Editing options in Scanner
      • How to crop and rotate scans
      • Choose your scan size (Custom, A4, A5…)
      • Change the color mode
      • Erase irrelevant details
      • Straighten curved lines on scans
      • Create a scan
      • Create a multi-page scan
      • Create a folder
      • Creating subfolders
      • Move scans into a folder
      • Rename a folder
      • Rename a scan
      • Reorder pages within a multi-page scan
      • Switch between the Grid and List views
      • Sorting options
      • Choose between saving as a PDF, JPEG, or TXT
      • Share scans using the Share Button
      • Send faxes from the scanner app
      • Print scans
      • Share scans from cloud via a link
      • Share scans with Android devices
      • Transfer scans to desktop
      • Password protect scans while exporting
      • Use your cloud storage with Scanner
      • Connect new cloud storage and choose the upload mode
      • How to manually upload files to cloud storage
      • Use iCloud and Share with iCloud Drive differences
      • Text Recognition (OCR)
      • How to search through the recognised text
      • Scanner Widgets
      • Quick Actions
      • Extension in Photo Library
      • Scan documents in iMessages
      • Workflows
      • Smart Categories
    • Billing & Subscription
      • Use Scanner for free, or subscribe
      • How to check and manage your subscription status
      • How to cancel the free trial for Scanner PLUS
      • Refund processes in Scanner Pro and Scanner Mini
    • Troubleshooting
      • I don’t see my scans in the scanner app
      • Can't email scans
      • Scanner crashes
      • There are no “Use iCloud for Sync” and “Store Scans in iCloud” options in Scanner Settings
      • Scanner Freezes
      • Unable to scan
      • Restore accidentally deleted scans
      • Scans don’t auto upload to my cloud storage
      • Fax did not pass
      • Fax function disabled
    • Privacy & Data
      • Scanner privacy FAQ
      • Password protect the Scanner app
    • Contact us
    Home Troubleshooting Fax did not pass

    Fax did not pass

    If you received the message that the fax failed, here’s how to resent it (you won’t be charged for resending):

    1. Open Scanner and tap the settings icon at the top left.
    2. Tap Fax History. Failed faxes are marked with the red exclamation sign icon.
    3. Select the needed fax and make sure that all the credentials were entered correctly.
    4. Tap Resend.

    If the credentials are entered correctly, the fax should be resent successfully. You can check the fax’s status in Fax History in Scanner Settings.

    If it didn't work this way, please contact our Support team by following the steps below:

    1. Open Scanner > Settings> Support.
    2. Tap Send Feedback and describe the issue.
    3. Tap Send. We’ll soon get in touch to help.
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    If you’d like to get individual help from our Customer Support team, follow the steps on the Contact Us page.
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    How to

    • Create a new scan
    • Make better scans
    • Scan from Gallery
    • Edit a scan
    • Fax a document
    • Organize scans

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