If you’re experiencing troubles adding a Yandex account to Spark, please follow these steps.
If you don't have a two-factor authentication enabled and haven't used the app password, you can tick Portal password as it is shown on the screenshot above and use your usual password to log in to Spark.
If you have a two-factor authentication or the app passwords security option enabled for a Yandex account, please create a specific passcode for Spark and paste it into the required field to log in to Spark.
To check what security method you have enabled please follow this link. Here the screenshot displays an account where none of the options were chosen.
To create an app password, kindly follow these steps:
Note: The 'Portal password' option is not available if you already use the app password.
If you have been trying to add a Yandex account to Spark for a couple of times, the server of this account could block Spark’s connection. In this case to allow the account to be added to Spark, please follow this link and enter the symbols that you will see.
Please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off.
Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator if the access to Spark (as the third-party email application) is allowed. Alternatively, you can try to connect to a different network.
If you’re still experiencing difficulties adding your Yandex account, we are happy to help you personally.
Spark automatically attaches a .zip file with the application logs to your email. We need the logs for our investigation. This file may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.
Spark automatically attaches a .zip file with the application logs to your email. We need the logs for our investigation. This file may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.
Please note: There is no possibility to access Spark and contact us if the email account you can’t connect to Spark is the first account you try to add.
In this case, please add any other email account to Spark at first. Then, try to add your primary account. If it fails to connect, contact our support team as described above.
Spark automatically attaches a .zip file with the application logs to your email. We need the logs for our investigation. This file may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.
Please note: There is no possibility to access Spark and contact us if the email account you can’t connect to Spark is the first account you try to add.
In this case, please add any other email account to Spark at first. Then, try to add your primary account. If it fails to connect, contact our support team as described above.