On some occasions, PDF Expert might have problems with performance resulting in crashes - here are some troubleshooting steps to try: PDF Expert crashes Mac iOS First, please reboot your iPhone or your iPad.
Another temporary solution would be the following: Try disabling iCloud for PDF Expert: open iOS settings > iCloud > iCloud Drive > d...
If PDF Expert doesn’t respond or freezes, select your case and follow the steps to solve this issue straight away, or get help from our Support Team. If the app freezes on a certain tool or action Mac iOS Try restarting the app by clicking Force Quit in the Apple menu or on the app's icon in the dock and if it doesn't help, send us an email to rdsup...
There might be situations when your files suddenly appear blank - though these cases are rare, here's how you can try fixing the problem and help us with the investigation if needed. Mac OS iOS Please make sure the file is fully loaded - you might also restart the app to make sure this is not a temporary glitch.
If nothing changes, please send us ...
There might be cases when some annotation tools, like Highlight, Underline, or Strikeout don't seem to work - the reason might be file-specific. In order to check that, you can do as follows: Mac iOS Try selecting the text in your file - if it can't be selected, or your file is not searchable, your file is most likely a scan or an image that was sav...
Sometimes you might face printing issues while working in PDF Expert - while we completely depend on the system printing and do not have much influence over how it works, there could be several troubleshooting options for each case. 1. Follow the steps to fix file-specific issues Launch PDF Expert and open your PDF.
Go to the File section.
Select ...
Mac iOS In case the file can't be opened and instead you see the message about it being corrupted, these are the first aid steps for your PDF: Restart your app by clicking Force Quit in Apple Menu or on the app's icon in the dock.
After this, launch the app again and check if the file can be opened.
Try opening the same file in the Preview app and ...
If you have sync issues in PDF Expert for iOS, there are some steps you can take to troubleshoot the problem. Step 1 First, please make sure you have a stable network connection. Try disabling the Wi-Fi, enabling it again, then open PDF Expert > Synced folder > pull down to refresh and trigger the sync process. Note: The background sync is n...
Mac iOS Please note that since macOS doesn't have a folder structure like Windows, our app doesn't store any of your files - they are all stored locally on your Mac or in the cloud. You can check whether your file is in the Bin. For this, click the Bin icon in the bottom right corner. If the needed file is here, simply drag & drop it out of the ...
If you have issues with opening one of your files in PDF Expert, please see the list of the supported file formats in PDF Expert User’s Guide available here. Note: PDF Expert supports filling out AcroForms created in Adobe Acrobat or other similar apps and Static XFA forms created in Adobe LiveCycle. Dynamic LifeCycle (XFA) forms are not supported b...
If you open the PDF file, which was annotated in PDF Expert, using a third-party app (e.g. some cloud storage application or email client that uses a simple PDF viewer) and do not see your edits, or they are displayed differently, this means that the third-party app you use might not support all the advanced features supported by PDF Expert and this...
If the PDF file you're trying to work on in our app somehow looks blurry or has a checkered background instead of displaying the text, you can try several options. Mac iOS First, keep the file open for a while to see if it loads in the end.
Check if the file contains vector graphics. These are either diagrams and graphs or text that doesn't look blu...
If the fonts do not display correctly, look garbled, or change to another font while editing, this might be because the font is not supported by the system and thus by our app. It can also indicate that the file has text encoding issues. If you encounter any of these: the fonts change when you try editing the text, or look garbled
the text is displ...
Since we need to establish a stable connection to work with AI-based tools, Chat with PDF also requires several precautions that might influence the way it operates. If something doesn't work, please: Disconnect from any VPN and/or disable your Firewall if they are enabled.
To disable the Firewall on your Mac, choose Apple menu > System Setting...
If you're experiencing issues with adding cloud services or network connections, please follow these steps: Disconnect from the cloud service.
Relaunch PDF Expert.
Reconnect to the cloud service or the server. Additionally, please ensure that in your iOS Settings under PDF Expert, the 'Local Network' option is enabled. If you have issues with iClou...
In case that you have a lot of iCloud files in the app, you could have faced this issue before - the files need to be downloaded again after some time. This is triggered by the system when you lack free space on your device - the system actually offloads the files to optimize the app's functioning. There's a way to fix the issue: Make sure to fre...