On some occasions, PDF Expert might have problems with performance resulting in crashes - here are some troubleshooting steps to try: Mac iOS First, please reboot your iPhone or your iPad.
Another temporary solution would be the following: Try disabling iCloud for PDF Expert: open iOS settings > iCloud > iCloud Drive > disable PDF Expert t...
If PDF Expert doesn’t respond or freezes, select your case and follow the steps to solve this issue straight away, or get help from our Support Team. If the app freezes on a certain tool or action Mac iOS Try restarting the app by clicking Force Quit in the Apple menu or on the app's icon in the dock and if it doesn't help, send us an email to rdsup...
If your files look blank when you open them after you update PDF Expert, first of all, please try rebooting your iPhone or iPad. If it doesn't help, please send us logs - we're happy to help you personally: Open PDF Expert.
Go to Settings > Support > Detailed logging toggle on.
Reproduce the issue.
Go to Settings > Support > S...
There might be cases when some annotation tools, like Highlight, Underline, or Strikeout don't seem to work - the reason might be file-specific. In order to check that, you can do as follows: Mac iOS Try selecting the text in your file - if it can't be selected, or your file is not searchable, your file is most likely a scan or an image that was sav...
Sometimes you might face printing issues while working in PDF Expert - there could be several troubleshooting options for each case. 1. Follow the steps to fix file-specific issues Launch PDF Expert and open your PDF.
Go to the File section.
Select Print > Save as PostScript.
Open your new file in the Preview app.
Select Print.
Select Export as...
Mac iOS In case the file can't be opened and instead you see the message about it being corrupted, these are the first aid steps for your PDF: Restart your app by clicking Force Quit in Apple Menu or on the app's icon in the dock.
After this, launch the app again and check if the file can be opened.
Try opening the same file in the Preview app and ...
If you have sync issues in PDF Expert for iOS, there are some steps you can take in order to troubleshoot the problem. Step 1 First, please make sure you have a stable network connection. Try disabling the Wi-Fi, enabling it again, then open PDF Expert > Synced folder > pull down to refresh and trigger the sync process. Note: The background ...
Mac iOS You can check whether your file is in Bin. For this, click the Bin icon in the bottom right corner. If the needed file is here, simply drag & drop it out of the Bin.
If you use Time Machine to back up your Mac, you can recover your files as described in this article. Please note that due to the design specifics of the macOS system, all f...
If you have issues with opening one of your files in PDF Expert, please see the list of the supported file formats in PDF Expert User’s Guide available here. Note: PDF Expert for iPad supports filling out AcroForms created in Adobe Acrobat or other similar apps and Static XFA forms created in Adobe LiveCycle. DynamicLifeCycle (XFA) forms are not sup...
If you open the PDF file, which was annotated in PDF Expert, using a third-party app (e.g. some cloud storage application or email client which use a simple PDF viewer) and do not see your edits, this means that the third-party app you use might not support all the advanced features supported by PDF Expert and this app does not display edits. For ex...
If the PDF file you're trying to work on in our app somehow looks blurry or has a checkered background instead of displaying the text, you can try several options. Mac iOS First, keep the file open for a while to see if it loads in the end.
If it doesn't help, try opening this file in the Preview app - this is a standard macOS viewer that uses the s...
Since there's a vast variety of PDF files out there, some of them might contain non-standard fonts - this often results in characters being garbled in the search tab or even in Edit mode. Our app supports Apple standard fonts only - thus, if the font used in the file is not on the list, it's most probably because it's a custom font. Here's what ...